Head Waiter

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our Guests, demonstrating care, confidence, curiosity and community. Main duties & responsibilities: Fulfill the operations of the Food & Beverage outlets, according to the Company policies, high standards and procedures; Monitor all aspects of the customers' experience, from the restaurant layout before they arrive to the experience they receive during the service. Act to enhance a flawless service and anticipate Guests' needs; Establish and maintain good relationships with all Guests and handle requests and enquiries; Coordinate and monitor Commis de Rang assigned to him/her; Contribute to the achievement of the economic targets of the outlet. Soft skills required Effective communication: communicate clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. Use and interpret non-verbal behaviors to enhance understanding. Emotional intelligence: demonstrate sensitivity to the needs and emotions of guests and colleagues and adjust his/her style to them. Manage own emotions in challenging situations. Collaboration: be able and willing to work as a team player. Share information and skills and actively seek and provide feedback. Drive results: provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues. Demonstrate a can-do attitude. Demonstrate a sense of urgency and take ownership of own tasks and responsibilities. Adaptability: identify when a different approach is needed and offer solutions. Try and adopt new ways of doing things. Understand and demonstrate thinking before acting. Global perspective: treat each other with respect and inclusiveness regardless of position, level or background. Requirements: Professional experience preferably at international level in the same role Demonstrate a passion for attention to detail and excellence Manage time effectively in order to meet LQA standards requirements Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher) Excellent communication skills Fluent in English and Italian Preferred knowledge of LQA and Forbes standards