Head Of Service Pro

The Head of Service PRO leads and manages the respective Professional Service business in the country and implements a clear Service strategy.
Defines the required services for the Customer segments and markets in the country to secure profitable Professional Service business performance, implements international objectives for Service locally across the country performance and collaborates on an equal level with the Head of Sales Professional in the Country.

Sustainable and profitable Service growth of Net Sales, gross margin, market share, and volume growth inline / above targets (budgets) Definition and execution of Country Service strategy (Service Contracts, pricing, direct vs. indirect, etc.
), aligned decisions with Regional Elaboration and implementation of Service strategies and plans for the Customer segments and markets in the area of responsibility/accountability Delivery of service excellence KPIs Representation of the Country for Professional Service in Regional Service meetings Accountable for implementation of regional/international Professional Service guidelines in the Country Full P&L and budget responsibility (input, follow up, and correction to deliver targets) Active participation in leadership team meetings of the country and in the region Main requirements Graduate/Post Graduate 5+ years business experience 2+ years experience in heading a Service business Experience in Service management as well as Service operations Good understanding of Service business in B2B Strong track record of successfully growing Service business Customer centric mindset Leadership capabilities Highly performance/result-oriented and proactive Seniority level Associate
Employment type Full-time
Job function Customer Service
Industries Manufacturing
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