Head Of Service Pro

The Head of Service PRO leads and manages the respective Professional Service business in the country and implements a clear Service strategy.
Defines the required services for the Customer segments and markets in the country to secure profitable Professional Service business performance, implements international objectives for Service locally across the country performance and collaborates on an equal level with the Head of Sales Professional in the Country.
Sustainable and profitable Service growth of Net Sales, gross margin, market share, and volume growth inline / above targets (budgets)Definition and execution of Country Service strategy (Service Contracts, pricing, direct vs. indirect, etc.
), aligned decisions with RegionalElaboration and implementation of Service strategies and plans for the Customer segments and markets in the area of responsibility/accountabilityDelivery of service excellence KPIsRepresentation of the Country for Professional Service in Regional Service meetingsAccountable for implementation of regional/international Professional Service guidelines in the CountryFull P&L and budget responsibility (input, follow up, and correction to deliver targets)Active participation in leadership team meetings of the country and in the regionMain requirements Graduate/Post Graduate5+ years business experience2+ years experience in heading a Service businessExperience in Service management as well as Service operationsGood understanding of Service business in B2BStrong track record of successfully growing Service businessCustomer centric mindsetLeadership capabilitiesHighly performance/result-oriented and proactiveSeniority levelAssociate
Employment typeFull-time
Job functionCustomer Service
IndustriesManufacturing

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