Head Of Gso - IT ManagerCompany: CLAAS Italia S.p.A.Location: VercelliStart Date: for the next possible dateProfessional Level: ProfessionalsKey Area: ITAt CLAAS Global Sales, our experts are responsible for selling our great CLAAS product range abroad.
As a team, we stand for the successful sale of CLAAS products to our worldwide sales partners and importers.
With sales companies all over the world, we offer local expertise and ensure first-class customer service with optimum service.Your role in our team:Head of GSO (IT MANAGER)Resolving technical issues and user complaints in a timely and effective manner (support to user in local language)Ensuring uptime and availability of systems, products and servicesMonitor, maintenance, and upgrade of hardware and software components to ensure system stability and securityMonitoring and analyzing operational metrics and customer feedback to identify areas for improvement and adjust strategies as needed (incl.
alignment within Global Support and Operations organization)Collaborating with cross-functional teams to ensure that support and operations align with overall business and IT objectivesMaintaining relationships with key stakeholders, including employees, vendors, and IT teams - esp.
managers within their site(s)Ensuring compliance with relevant regulations and standards Managing Business Department Contact for IT and Key UsersYour profile:Experience & Education5+ years of experience in similar roles working in IT complex organizationIT technology and development aptitudeDiversified background of technical infrastructure experienceGood knowledge of SAP SD modulePreferable: Project management/coordination experience and ability to work cross-functionallyFluent English.Bachelor's degree in relevant disciplines (Information Technology, Computer Science, Business Administration)Required Skills & Traits:Good communication and interpersonal skills, team player with ability to work in multicultural, international environmentResults-oriented, flexible, and effective problem-solving skillsChange management attitude and ability to positively influence the stakeholders.Ability to interact clearly with users with empathy to ensure that solutions deliver business value.Availability to travel internationallySalary is to be discussed based on experience level accrued.Physical workplace: CLAAS Italia - Vercelli.Please submit CV in Italian and English.Your contact from our CLAAS Recruiting TeamAlice CalabreseCLAAS Italia S.p.A. #J-18808-Ljbffr