Head Of Gso - IT Manager Company : CLAAS Italia S.p.A. Location : Vercelli Start Date : for the next possible date Professional Level : Professionals Key Area : IT At CLAAS Global Sales, our experts are responsible for selling our great CLAAS product range abroad. As a team, we stand for the successful sale of CLAAS products to our worldwide sales partners and importers. With sales companies all over the world, we offer local expertise and ensure first-class customer service with optimum service. Your role in our team : Head of GSO (IT MANAGER) Resolving technical issues and user complaints in a timely and effective manner (support to user in local language) Ensuring uptime and availability of systems, products and services Monitor, maintenance, and upgrade of hardware and software components to ensure system stability and security Monitoring and analyzing operational metrics and customer feedback to identify areas for improvement and adjust strategies as needed (incl. alignment within Global Support and Operations organization) Collaborating with cross-functional teams to ensure that support and operations align with overall business and IT objectives Maintaining relationships with key stakeholders, including employees, vendors, and IT teams - esp. managers within their site(s) Ensuring compliance with relevant regulations and standards Managing Business Department Contact for IT and Key Users Your profile : Experience & Education 5 years of experience in similar roles working in IT complex organization IT technology and development aptitude Diversified background of technical infrastructure experience Good knowledge of SAP SD module Preferable: Project management/coordination experience and ability to work cross-functionally Fluent English. Bachelor's degree in relevant disciplines (Information Technology, Computer Science, Business Administration) Required Skills & Traits : Good communication and interpersonal skills, team player with ability to work in multicultural, international environment Results-oriented, flexible, and effective problem-solving skills Change management attitude and ability to positively influence the stakeholders. Ability to interact clearly with users with empathy to ensure that solutions deliver business value. Availability to travel internationally Salary is to be discussed based on experience level accrued. Physical workplace: CLAAS Italia - Vercelli. Please submit CV in Italian and English. Your contact from our CLAAS Recruiting Team Alice Calabrese CLAAS Italia S.p.A. J-18808-Ljbffr