MailerLite is one of the fastest-growing email marketing services.
We help more than 1 million businesses around the world to keep in touch with their customers.
Today, we are a team of more than 170 dreamers, adventurers, and world travelers passionate about what we do and believe in.
We are looking for an experienced Head of Design with a proven track record of working on SaaS web apps or B2C products, who is passionate about delivering exceptional design quality.
In this role, you'll collaborate closely with cross-functional partners to shape our design strategy and elevate our craft, ensuring MailerLite sets a new standard for simplicity, cohesion, and user experience.
As a senior leader in the design team, you'll work with another senior product designer to establish a strong design foundation and foster a culture of excellence.
You'll play a key role in mentoring and empowering team members, ensuring product design becomes a strategic differentiator for MailerLite.
What you will work on:
Conduct user experience research using qualitative and quantitative approaches.Work closely with stakeholders to proactively identify UX challenges and opportunities through a deep understanding of product vision and requirements.Understand complex product workflows, distilling them into intuitive user flows, consistent component behavior, and a unified style.Manage both the big-picture vision and the day-to-day challenges of building a complex user-facing product.Foster a supportive environment within your close team.Actively contribute to the multi-brand Design System project we're establishing as a cross-team effort, led by the Design team.Collaborate with stakeholders to identify areas of synergy between our three products, MailerLite, MailerSend and MailerCheck, ensuring a unified and seamless user experience.Minimum Requirements: 5 years of proven experience in a management position within a design team.Proven ability to navigate complex user flows and projects, ideally in a data-heavy industry such as fintech, e-commerce or data analytics SaaS.Expertise in design tools (e.g., Figma), front-end technologies, and UX research methods, with the ability to mentor team members in these areas.Ability to think at a high level about product strategy and translate it into Design goals and values.Ability to structure the design process and help organize a whole team's work.Positive attitude and deep empathy towards end users and team members.Excellent interpersonal and communication skills, with a knack for rallying teams around a design vision.Outstanding attention to detail (if you apply, include the word lite somewhere in your application).Located in the EMEA region.Bonus skills: Some experience working on multiple platforms such as mobile apps and 3rd party integrations.Experience developing and maintaining a Design System.Some knowledge of HTML/CSS.For more information, visit our Hiring journey and FAQ pages.
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