Head After Sales & Services

COMPANYAs member of one of the world's leading material handling equipment and solutions providers our customer offers affordable forklift trucks, warehouse equipment and spare parts to its customers across Europe, the Middle East and Africa. As a company with future our customer is a growing organization in a very dynamic market and is establishing a credible foundation for long-term success. The company is operating in the growing economy market segment and is currently expanding its management team. Possibilities for regular remote work, attractive compensations & employee benefits, chances to learn new professional skills, a canteen with company subsidized prices, an open and friendly working environment are just some of the various privileges the company offers.TASKSManage the Service & After Sales businessSteering all After Sales related processes & operational activities together with your team (see detailed insights below)Fostering our relations with internal as well as our external dealer network Taking care to commercially grow the after sales business in EMEADefining and implementing strategic measures to professionalize our product supportLead a team of 5 direct and additional dotted line reportsManage budget and personnel planningMeasure and steer the operational and financial KPIs and take actions accordinglyPROFILEExperience in managing after sales operations. Preferrable in multiple countries, understanding regional regulations, and adapting service processesProfound experience in After Sales & Service business models, products and operationsA good technical know-how regarding forklifts and/or similar productsExperience in collaborating and developing a centralized dealer networkFamiliarity in defining, communicating and executing strategic projectsExperience in leading employees disciplinary as well as functionalAbility to collaborate on a corporate level with other senior managersOrganized, solution driven as well as pragmatic and pro-active mindsetAbility to challenge the status quo and continuously strive for improvementsActive, self-starting approach with a can-do attitudeStrong communication & facilitation skillsFluent in written and spoken English