Job Description
As an Area Business Controller, you work close to the core of our business – Our Stores. Your main objective is to drive sales and profitability growth in your area, covering approximately 25-30 stores. In your role, you lead with vision and develop the salesmanship and profitability mindset of our store managers, area teams and support functions. Together with the Area Team you are responsible for maximizing the profit in your Area by securing the store operations, driving selling and improving the customer service offer.
Key Responsibilities Increase Selling: Together with your Area Team you ensure strong Commercial Execution in stores. You identify and act on business opportunities to improve the performance of your area. You always follow up on your actions by using commercial KPIs.Scheduling & Staff Planning: You are responsible for securing the scheduling and best practice processes that affect the customer experience. Together with the store manager you define the staff level per task, day and hour to secure the right amount of resources at the right time.Securing Operations: You educate store teams on operational best practices and ensure that the setup of the store is optimized to deliver great customer experience and high task efficiency. Educating store managers is a key part of this process.Cost Control: You follow up and act on the Salary Cost development in your area. You constantly search for opportunities to optimize these. You are aware of the Shop Costs deviations and together with relevant functions you initiate corrective actions accordingly.Coaching & Training: You educate store managers on how to identify selling opportunities and take actions to improve the customer experience. You are the profit coach within your area and secure the knowledge among all stakeholders. You train controlling talents and drive their development to secure succession within the market. Qualifications University degree/master within business or another academic field is preferred.A minimum of 1 year working experience within retail (or similar fast-paced environment).You are fluent in Italian and have good communication skills (written & oral) in English. What you need to succeed: Sales Drive and result-oriented personality.Clear logical thinking and well-developed analytical skills – You turn analysis into action!Detail oriented, with strong organizational, time-management and interpersonal skills.Natural leader with an ability to inspire others to perform at their very best.Passionate about retail and developing the customer experience in store.An interest in working in a dynamic team and fast-paced environment.Strong business mindset, great communication skills and a true team player.
A great opportunity to kick-off your career and start to play a key role in one of H&M's most central functions, gaining great responsibility from day one. H&M offers career paths with endless opportunities both in Italy as well as abroad. We also offer you a chance to grow within a strong corporate culture, characterized by belief in people, teamwork, and entrepreneurial spirit.
Additional Information Location
H&M Area Office in Milano or Rome. National flexibility in these 2 cities is required and International preferred.
Benefit
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
Company Description
H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.
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