Become part of the Front Office team at one of our Hotels in the heart of Milan.
As a Guest Service Agent, you'll be the first point of contact for our guests, creating memorable experiences during arrival, stay, and departure.
Your responsibilities include:
Being the friendly face that responds promptly to guest inquiries, providing information and assistance.Handling check-in, check-out activities as well as other related tasks.Efficiently managing guest messages and requests.Staying updated about hotel services, guest needs, and special events.Ensuring lobby and Front Desk standards and safety compliance.Adhering to policies and procedures when working front of house equipment and property management systems.Join us to shape your outstanding career!
Send in your application and let's create exceptional memories together.
Exceed expectations revealing:
A unique personality and a true passion for hospitality.Experience in the role.Familiarity with Opera PMS for efficient operations.Excellent communication skills.Ability to anticipate and resolve challenges and complaint resolution finesse.A commitment to delivering a high level of customer service.Impeccable grooming standards.Versatility in handling various work scenarios.Enthusiasm when being assigned to both individual and team-oriented tasks.Mastery of the local area, enhancing guest experiences.
Embrace global diversity by speaking:
Italian fluentlyEnglish fluentlyAdditional languages are a plus.
Tipo di contratto: Full Time
Retribuzione oraria indicativa: 9 - 10 €
La retribuzione effettiva potrà essere valutata in base alla reale esperienza del candidato.
Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91 e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03.
Settore: Hotel/Turismo
Ruolo: Ristorazione/Hotellerie
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