Eram Talent is hiring for the position of Guest Relations Host - Hotel Management in Saudi Arabia. As a Guest Relations Host - Hotel Management, you will be responsible for providing exceptional customer service to hotel guests, ensuring their satisfaction and creating memorable experiences. Below are the listed job roles for the ideal candidate:
Interact with guests in a friendly and professional manner, making them feel comfortable and valuedAccommodate guests according to their needs, ensuring guests have a seamless journeyAbility to adapt quickly to changing event dynamics, guest needs, and technology advancementsProvide information about facilities, services, and amenities available in the venues, or along the journeyCoordinate with other stakeholders and team members to ensure a seamless guest experience and journeyAssist guests with their arrival experience, including any handling of luggage, or guide them to the luggage transfer teamCapable of managing multiple conversations and inquiries simultaneously with efficiency and accuracyManage hotel and experience bookings for guests, as well as booking transfer and ferry tickets to/from IslandsProvide information about schedules, fares, and services to guestsAssist guests to seating areas, take or prepare food and drink orders, clear and set tables, and serve food and beverages (where applicable)Handle cash and digital transactions and operate the ticket booking systemEnsure all transactions are completed accurately and efficientlyRespond to guest inquiries, special requests, and complaints in a timely and professional manner, finding the most appropriate means of escalation if a situation needs further attentionRemain calm and composed in high-pressure situations, such as emergencies or dealing with upset visitors, effectively resolving issues or escalating them appropriatelyMaintain the privacy and security of guests' information and adhere to any confidentiality protocols and policies set by the companyMaintain a clean and organized working space as assignedPerform other duties as assigned by managementRequirements:Over 5+ years experience within a major hotel group / hotel management company in the capacity of Guest Services Customer Service or Hotel Front Desk/Concierge ServiceExcellent interpersonal, written and verbal communications skills, with the ability to communicate in English (mandatory), Arabic (preferred), and other languages (preferred)Excellent problem-solving and multitasking skills, with a principled approach to understand problems and opportunities to inform decision makingTrack record of successful guest hospitality serviceMaintain a working knowledge in the area of guest accessibility (ADA)Consistent, punctual and regular attendance as a key member of the Guest Relations team, with the ability to work flexible hours, including weekends and holidaysProficiency with Microsoft Office Suite programs (Excel, Word, Outlook) and computer literacyExperience with ticketing and booking systems is a plusStrong sense of responsibility and professional presentationStrong organizational skills to maintain an orderly reception area and effectively manage appointment schedules and administrative tasksAbility to handle cash and digital transactions accuratelyAbility to work in a fast-paced environmentFamiliarity with hospitality industry standardsStrong attention to detailExcellent customer service skillsHigh School Diploma; hospitality certification is a plus
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