Full-timeA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations.
The Guest Relation Manager, reporting to the Front Office Manager, is responsible for ensuring an exceptional guest experience at our 5-star luxury hotel. This key position will serve as the primary point of contact for our guests, ensuring all their needs are met and every aspect of their stay exceeds expectations. The Guest Relation Manager will develop lasting relationships with guests, anticipate their needs, and promptly resolve any issues while maintaining the high standards that define our brand.
Job Description The key responsibilities for this position are:
Welcome guests upon arrival;Assist guests throughout their stay, answering questions, resolving problems, and providing information about hotel services and local attractions;Manage special requests, including room upgrades, restaurant reservations, concierge services, and organizing special events or experiences;Coordinate with various hotel departments (front desk, housekeeping, food and beverage, spa, etc.) to ensure guest requests are fulfilled promptly;Monitor and respond to guest feedback (both on-site and online), resolving any issues and maintaining a detailed record of guest preferences;Build trusting relationships with VIP guests, repeat customers, and long-stay guests;Supervise the guest relations team, providing training, support, and performance monitoring;Participate in daily management meetings to discuss improvements and innovations in hospitality services.Qualifications At least 2/3 years of previous experience in a similar role within luxury hotels or 5-star resorts;Excellent communication skills in both English and Italian; proficiency in additional foreign languages is a plus;Strong customer orientation, with an innate ability to anticipate guest needs and solve problems discreetly;Proven leadership skills, with experience in team management and staff training;Ability to work under pressure while maintaining a positive and professional attitude;Knowledge of hospitality best practices and familiarity with leading hotel management software;Flexibility in working hours, including weekends and holidays.Join Anantara and experience a workplace that values your talent, rewards your dedication, and supports your professional growth.
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