We are on the lookout for passionate Guest Relation Executive to join the summer season 2025 of Jumeirah Capri Palace.
The main duties and responsibilities are: The main duties and responsibilities of this role are: - Ensures hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome.
- Schedule dining reservations and arranges special requests such as parties according to the Restaurant Reservations SOP.
- Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings.
- Greets guests, and escorts them to tables, and provides menus.
- Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned.
- Has a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift.
- Familiar enough with the menu to answer any questions the guests may have and should inform guests of any specials at time of seating.
- Demonstrates a sound knowledge of all menu items, Capri Palace F&B Service procedures and Jumeirah Hygiene Standards.
- Informs staff of any specific guest request or needs.
- Ensures a proper capture of all guest source data (in-house, local residents, outside tourist, SBU) and consolidate per shift.
The ideal candidate for this position will have the following experience and qualifications: - A minimum of 1-year restaurant experience in a luxury environment - Fluent in Italian and English; additional languages are a plus - Ability to work in a multicultural environment - Strong communication and interpersonal skills