Guest Experience Ambassador - San Domenico Palace, Taormina, a Four Seasons About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Perched on a rocky promontory high above the Ionian Sea, the iconic San Domenico Palace welcomes you to a 14th-century convent reimagined. Swim in our clifftop infinity pool, stroll in magnificent Italian gardens, soak in the history, savour Michelin-starred dining and escape into a Four Seasons world of timeless beauty.
About the role:
Reporting into the Guest Experience Manager, you will be responsible for responding to a wide variety of guest needs and requests adding your personal recommendations and touches to ensure that our guests receive the highest levels of service excellence. You will handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
What you will do:
Be responsible for greeting guests, identifying their needs and creating memorable and efficient guest interactions.
Support in maintaining effective communication with all related departments to ensure smooth service is delivered.
Engage with hotel guests to enhance the service experience through the introduction of all hotel services and facilities (e.g., Restaurants and Bars, Spa, Concierge, etc.).
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Respond to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone.
Organize itineraries for guests prior to arrival, when they are in-house and support them post-departure.
What you bring:
At least high school diploma.
Previous experience in a guest-facing role within luxury front office operations, VIP services, concierge, or equivalent.
Cross-cultural sensitivity, and customer service orientation.
A natural talent for ensuring our guests feel at home, excellent communication, interpersonal and relationship-building skills, and exceptional attention to detail.
You must have fluency in English and Italian. A third European language would represent an advantage.
What we offer:
Competitive salary, wages, and a comprehensive benefits package.
Excellent training and development opportunities.
Complimentary dry cleaning for employee uniforms.
Meals available at our employee restaurant.
Employee experience initiatives: from annual themed employee party to many ESG events throughout the year.
Employee recognition programs.
Opportunities to build a successful career with global potential.
Schedule & Hours:
This is a full-time position.
The candidate must have a flexible schedule and work also on weekends and holidays.
This position is based at the San Domenico Palace in Taormina and the contract is seasonal. You must possess the legal right to work in Italy.
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
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