Guest Communication Agent (Back Office)

GUEST COMMUNICATION AGENT (Back Office)Armani Hotel Milan, a 5-star luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Communication Agent to join our Lifestyle Department.MAIN RESPONSIBILITIESAnswer phone calls in an efficient and friendly manner.Handle guests' requests in an appropriate manner.Accept and deliver wake-up calls, messages, and facsimiles in a timely manner.Assist colleagues in running daily reports for the department.Constantly be up to date regarding expected arrivals and departures.Maintain positive guest and colleague interactions in a good working relationship.Support demonstrating and reinforcing Armani's Values and Culture Characteristics.Ensure punctuality is kept at all times.Deal with enquiries in person or by telephone.Take appropriate steps in an emergency.Receive and attend to outgoing calls: local, trunk, and international.Be always updated about special programs and events in the hotel and in the city in order to recognize and respond to guests' needs.QUALIFICATIONS AND EXPERTISEPrevious experience in similar and/or related fields in a 5-star hotel.Reading, writing, and oral proficiency in English, Italian, and additional languages desirable (Chinese or Arabic).Good knowledge of the attractions and events in Milan.Excellent communication and organization skills.Working computer skills and knowledge.Able to work calmly confidently under pressure.Successful candidates must possess legal work authorization in Europe.ADDITIONAL INFORMATIONType of work: Full timeDepartment: LifestyleOther advantages: Meals in our staff canteen; uniform and laundry service; tailored training programs; company discounts on Armani shops; corporate benefits App.
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