Guest Communication Agent (Back Office)

GUEST COMMUNICATION AGENT (Back Office)Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Communication Agent to join our Lifestyle Department.MAIN RESPONSIBILITIES• Answer phone calls in an efficient and friendly manner.• Handle guests' requests in an appropriate manner.• Accept and deliver wake-up calls, messages and facsimiles in a timely manner.• Assist colleague in running daily reports for department.• Constantly be up to date regarding expected arrivals and departures.• Maintain positive guest and colleague interactions in a good working relationship.• Support demonstrating and reinforcing Armani's Values and Culture Characteristics.• Ensure punctuality is kept at all times.• Deal with enquiries in person or by telephone.• Take appropriate steps in emergency.• Receive and attend to outgoing calls: local, trunk and international.• Be always updated about special programs and events in the hotel and in the city in order to recognize and respond to guests needs.QUALIFICATIONS AND EXPERTISE• Previous experience in similar and/or related fields in a 5* Hotel.• Reading, writing and oral proficiency in English, Italian and additional languages desirable (Chinese or Arabic).• Good knowledge of the attractions and events in Milan.• Excellent communication and organization skills.• Working computer skills and knowledge.• Able to work calmly & confidently under pressure.Successful candidate must possess legal work authorization in EuropeADDITIONAL INFORMATIONType of work Full timeLocation Milan, ItalyDepartment LifestyleLanguages English, ItalianOther advantages: Meals in our staff canteen; uniform and laundry service; tailored training programs; company discounts on Armani shops; corporate benefits App.Successful candidate must possess legal work authorization in Europe.