GUCCI Team Manager - Atlanta Lenox page is loadedGUCCI Team Manager - Atlanta LenoxApplylocationsATLANTAtime typeFull timeposted onPosted 2 Days Agojob requisition idR129392SummaryIf you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.Job DescriptionRole MissionAs a Gucci Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude.You will lead from the selling floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace.Key AccountabilitiesTeamWorking on the selling floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience; Provide support andregular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high; Support opening andclosing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift; Lead morning briefings as and when required, delivering key business communicationand daily objectives; Develop and lead cross category focus, ensuring your team can and do sellall categories acrossall floors; Conduct regular andmonthly performance conversations, discussing results, opportunities and developing action plans; Participate in attracting, recruiting, and onboarding a high performing team; Monitor your team'sadherence to company policies and procedures; following up when needed.ClientLead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality mindset; Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele; Achieve business objectives by utilizing the company consumer management client segmentation strategy; Full utilization ofthevarious clienteling toolsto activate, retain and grow team and personal client base; Lead the executionof clienteling activitieswith your team, developing actions to reach clear goals and KPIs; Monitor client advisor performance and work on a daily/weekly/monthly plan toensure clienteling excellence; Lead by example on the selling floor in embracing the Gucci selling ceremony; Manage the customerflow on the selling floor to ensure all clients are attended to andexceptional serviceis delivered; Manage and resolve customer service issues with the end goal of retaining the client relationship.Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities; Monitor monthly consumer management database reporting; Strong grasp on KPI's and ability to strategize when performance standards are not met; Fully support and align with all key business initiatives and new product launches; Lead and support company driven local events and product launches, ensuring client attendance and sales results are met; Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.ProductMonitor the performance of the assigned categories and proactively propose action plans to reach the targets; Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests to grow the business; Provide insights toStore Director and Visual Merchandising team to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained; Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring their awareness of market trends and competitors; Utilize digital platforms to support store and online product sales.OperationsCollaborate with Operations, Human Resources, Loss Prevention, and other cross functional departments while adhering to and enforcing all company policies and procedures; Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage; Support and maintain visual merchandising standards set by the WW headquarters; Maintain full organization of company assets in the back of house and front of house per the worldwide stock guidelines; Daily maintenance of the consignment program to ensure compliance and adherence to company policy and procedures; Responsible for tracking all special orders through merchandising communication; Weekly communication of bestseller needs through the Business Planning replenishment program.Key RequirementsMinimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry; A Bachelor's Degreein a related field is preferred; Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business; Proven ability to drive positive client experiences that build loyalty and deliver measurable results; Ability to manage competing priorities in a fast-paced environment; Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; Industry awareness and strong business acumen; Strong verbal and written communication skills and excellent organizational skills; Passion for the fashion industry; Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism; Flexibility to worka retail schedule which will include evenings, weekends, and holidays.Key Pillars for Ways of WorkingExecute the mission of the role with aRadically Client-Centricmindset; Approach activitiesand relationships with a methodology that promotesFlat, Connected and Fastways of collaborative working; BeRelentlessly Creativeand approach challenges with an innovative mindset; Demonstrate thatEveryone is an Ownerthrough thoughts, actions, and behaviors.Key Behaviors to Amplify What We DoExploreConsiderate ThinkerSees the big picture and understands how own actions and decisions impact others and the organization as a wholeSolutions DeveloperActively scans the environment for new approaches, blending different ideas to come with creative yet effective solutionsDeliverAccountable AchieverActively gets things done, raising the bar for performance, and taking accountability for own actionsAgile AdvocateDriven by the sense of urgency, promotes change and takes smart risks in pursuit of goalsConnectConnection BuilderBuilds trust-based relationships across boundaries and encourages collaborationAdapts own style to communicate impactfullyPeople EnablerEmpowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person's uniquenessBuildContinuous LearnerIs self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfortTalent BuilderProvides constructive and on-going feedback, coaches and helps others to achieve their full potentialWork AuthorizationQualified candidates must have the proper work authorization to work in the United StatesAccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email ****** contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.EOE M/D/F/VJob TypeRegularStart Date2024-03-31ScheduleFull timeOrganizationGucci America Inc.About UsFounded in Florence, Italy, in 1921, Gucci is one of the world's leading luxury brands. Following the House's centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values.Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear.Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.#J-18808-Ljbffr
