SummaryJob Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels:
retail, wholesale and e-commerce.
Also includes all activities to support store management.Job Family Description -Retail Selling:
Represents the brand to clients.
Guides them at every stage of the buying journey.
Provides support on styles, product characteristics and trends.Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey.
Presents the collection using brand standards.
As the visible face of the brand follows company values.
Contributes to reaching set sales targets and enhances customer satisfaction.Job DescriptionInfluential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion.
Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world's most desirable fashion houses.
Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.Role MissionTo provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as "Gucci ambassador" the philosophy and the culture of the Brand.Key AccountabilitiesServe customers accordingly with Gucci selling ceremonyProvide exceptional customer service experience by greeting, listening andassisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritageGuarantee cross and up-selling for all product categoriesDiscuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury productsBuild and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at easeEnsure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential onesEnsure the achievement of individual and Store goals, enhancing and developing the businessFoster open and constructive communication with team members, being always collaborative and proposing effective solutionsContribute to manage the visual display of the products in accordance with Gucci visual standardsEnsure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and proceduresEnsure the products replenishment and physical inventory of merchandiseFollow Company grooming, accordingly with Gucci standards and policiesKey RequirementsProven experience in a similar role within fashion retail companiesProven ability to drive and exceed individual and store resultDeep passion for fashion and luxuryExcellent commercial awareness and customers attitudeHigh flexibility and ability to adapt to different customersTeam-player mentalityStrong communication skillsAbility to work in a fast moving and dynamic environmentLuxury product knowledgeFluent in Italian and EnglishJob TypeFixed Term (Fixed Term)Start Date2021-11-15ScheduleFull timeOrganizationLUXURY GOODS OUTLET S.R.L.