JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
As an integral part of the Workplace Services team, the Guest Services Ambassador will be based at our Milan office reception and will be the first point of contact to all our employees, customers, partners, and guests visiting our office. The candidate will be flexible and agile managing all reception tasks, ensuring excellent customer service delivery at all times. The Guest Services Ambassador will also collaborate with team members in different cities/countries and build a strong relationship with all our stakeholders and business partners. The ideal candidate must be customer service-oriented, organized, understand the business needs, have a strong attention to detail, be ready to work in a fast corporate environment, be able to prioritize and tackle all admin tasks on time, be problem-solving oriented, and have a positive and can-do attitude.
Main Responsibilities include, but are not limited to: Ensure the reception/customer-facing areas of the office are manned at all times during business hours.Welcome and acknowledge every walk-in in a professional, warm, and positive manner.Act as a single point of contact for any visitors, support with coat and luggage, serve welcome drinks or hot beverages where applicable, and provide any required information or support.Registration of visitors according to Salesforce corporate security policies and hand over to host.Comply with Salesforce corporate security policies when activating or distributing diverse badges of Salesforce access control.Maintain the reception area overall appearance, ensuring the area is representable at all times and aligned with Salesforce standards.Maintain a tidy and smart uniform at all times, ensuring you are well-groomed.Extensive and up-to-date knowledge of internal and external meeting facilities, restaurants, hotels, venues, and businesses to make the most suitable recommendations or arrangements, in coordination with the Workplace Services team.Handle all incoming calls to the front desk in a professional manner.Become an expert in all our tools (Gmail, Gdrive, Gsuite, Slack, REWS ticketing system, etc.).Close collaboration with the Workplace Services Sr Coordinator to ensure the office runs smoothly on a day-to-day basis.Manage our stickers and pin program, checking upon our stock and placing orders when needed.Take ownership of our Milan reception email inbox and answer promptly to all requests.Maintain all our internal reception documents, log sheets, checklists, and guidelines up to date.Ensure the reception signage is relevant, up to date, and compliant with the latest released branding.Handle the execution and communication of our "Lost and Found" office program.Manage daily incoming mail, registration, and distribution to Salesforce employees in accordance with Salesforce policies and playbook.MEETING & EVENTS Work closely with the Workplace Services Meeting & Events Coordinator for meetings and events happening at the office.Be responsible for creating all necessary branded signage for our meetings and events.Collaborate with the Event Coordinator for the set-up and clear-up of catering, ensuring the vendors fully understand our needs and requirements.Support the M&E Coordinator for group registrations.PROFILE Qualifications: Minimum 2 years of experience in a customer-facing role.Hospitality background is a plus.Fluent in spoken and written Italian and English.Strong interpersonal and organizational skills with the ability to multi-task and prioritize.Excellent communication skills, both verbal and written are essential.If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
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