Job ID 10641 Gridspertise - Regional Manager General Information Country Italy State/Region Lombardia City Milano Team Digital Solutions Seniority Expert (4-8 years of experience) Job Type Permanent Hire Type Full-Time Work Regimen Hybrid Posting Date 31-May-2024 Expiration Date 23-Jun-2024 Company Gridspertise s.r.l. Description and Requirements The team Digital Solutions / Client Operations, within Gridspertise is looking for a Regional Manager in Europe. Gridspertise is a new, fast-paced global organization with a unique expertise and technological know-how in distribution grids on a global scale set-up in 2021 as a carve-out of Enel's twenty-year-long experience in grid digitalization. Every day we strive to create a greener and more electric future for generations to come by offering cutting edge sustainable solutions to Distribution System Operators worldwide and deliver a new era of sustainable and reliable smart grids. We are company made of people who aspire to achieve results that enable our teams, our customers, and ultimately the world to prosper. We are looking for highly-motivated, talented, visionary and curious people that are willing to accelerate electric future with us. Would you like to get involved in a customer oriented, innovative and dynamic context? Join us! What you will do: As Regional Manager in Europe, you will be responsible for all activities in the region related to:Support the Sales team in the development of commercial proposals for the adoption of Gridspertise solutions in new clients; Engage with Sales responsible in the region for analyzing sales opportunities, prepare answer to tenders in the region, prepare technical and economical proposal for customer projects using Gridspertise portfolio of products; Collaborating with technical teams to develop tailored solutions for clients. Creating and presenting proposals, demonstrations, and presentations to showcase the value of system integration services; Collaborating with the Gridspertise product development team to identify areas of improvement for existing products, as well as identifying opportunities for new product development; Ensure the adoption of the Gridspertise digital solutions purchased by clients in the region, managing the adoption projects of the digital solution from contract signature to transition to operations; Overseeing activity with business stakeholders to gather requirements, analyze needs, and translate business requirements into solutions based on Gridspertise portfolio integrated with customer legacy systems. Managing project portfolios to ensure delivery on time and within budget; Identifying and mitigating IT-related risks, ensuring compliance with relevant regulations, and safeguarding data and systems; Ensuring timely delivery of IT services, overseeing service desk operations, handling incidents, and providing technical support to resolve issues promptly; Managing IT budgets, allocating resources effectively, and optimizing costs while ensuring the availability of necessary resources for ongoing operations and projects; Managing relationships with external vendors, negotiating contracts, and ensuring service level agreements (SLAs) are met for outsourced IT services; Overseeing contract management processes, ensuring adherence to service level agreements (SLAs), and nurturing long-term client relationships to foster repeat business. Who you are: Bachelor's/Master's Degree preferably in Engineering or Information Technology, with:5+ years of experience in customer operations management role in a leading system integration company; Experience of at least 2 years as a system integrator in activities in the context of Smart Meter and Smart Grids; Knowledge of IT Infrastructure and Systems. Understanding the architecture, components, and interdependencies of IT infrastructure, including networks, servers, databases, storage systems, and cloud services; Knowledge of IT Service Management (ITSM). Knowledge of ITSM frameworks like ITIL (Information Technology Infrastructure Library) for efficient service delivery, incident management, problem resolution, change management, and service desk operations. SecDevOps; Knowledge of Cybersecurity. Awareness of cybersecurity principles, best practices, and threat landscapes to ensure robust security measures, including data protection, network security, identity management, and incident response; Knowledge of Cloud Computing. Familiarity with cloud platforms (such as AWS, Azure, or Google Cloud) and their services to effectively leverage cloud resources, optimize costs, and ensure scalability and reliability; Knowledge of Networking and Infrastructure Technologies. Proficiency in networking concepts, protocols, and technologies (TCP/IP, DNS, DHCP, VPN) essential for maintaining network stability, connectivity, and security; Knowledge of Database Management. Understanding database systems, data modeling, and database administration for efficient data storage, retrieval, and management; Knowledge of IT Project Management. Knowledge of project management methodologies (such as Agile or Waterfall) to oversee IT projects, manage resources, define timelines, and ensure successful project delivery; Knowledge of Regulatory Compliance. Understanding relevant industry regulations (like GDPR, HIPAA, or PCI DSS) and compliance requirements to ensure IT operations align with legal and regulatory standards; Knowledge of Business Continuity and Disaster Recovery. Knowledge of creating and implementing plans to ensure business continuity in case of disruptions or disasters affecting IT systems; Knowledge of Vendor Management and Procurement. Understanding procurement processes, vendor relations, and contract management for sourcing IT services, hardware, and software; Experience in SaaS and On-Premise solutions; Experience in client operations activities for aaS companies. What we search in you:Entrepreneurship, aptitude for challenges and working on projects; Problem solving, activity planning and deadline management skills; Excellent interpersonal/communication skills and ability to interface with all levels of the organisation and stakeholders of all kinds; Strong leadership and team management skills; Proactivity; Languages: Italian (mother language), English (fluent) and Spanish (considered a plus). What we offer:Permanent contract in Milan (Italy); Attractive compensation pack; Extensive flexible and remote work options in accordance with organizational needs; Corporate welfare including supplemental health care, wellness programs, family and parental caring, benefits, conventions and more; Multiple options to grow in an international environment. About Gridspertise: Gridspertise offers grid intelligent devices, end-to-end cloud-edge platform solutions and services to accelerate the digital transformation of electricity distribution grids. ?Gridspertise?portfolio is designed as an open ecosystem, easy to integrate with utilities' existing infrastructure, combining intelligent and automated grid devices with ready-to-use modular applications, running at central level as well as on the edge. A milestone of 100 million smart meters with Gridspertise technology delivered globally has been recently reached by the Company, meeting the need of several energy markets and regulations. The Company was set up in 2021 as a carve-out of Enel and today is an independent company jointly controlled by the Enel Group and CVC Capital Partners. Gridspertise is headquartered in Italy with subsidiaries in Spain, Brazil, India, United States and it has recently acquired Aidon, a leader in smart metering in the Nordics and funded the joint venture Neugemacht, offering end-to-end metering services to the German market. Current target markets include Europe, Latin America, North America and Asia-Pacific.? We are looking for candidates of both sexes - L.903/77 e D. Lgs n. 98/2006, art 27
