Graduate Program: Field Service Representative
**WHO ARE WE LOOKING FOR?**
Are you a recent graduate or will graduate soon? Are you looking to work for a business with a global presence? Are you ready to grow?
We are looking for a diverse range of talented graduates to join our 12-month European Graduate Program to deliver on real, meaningful business priorities. Ideally you will already have some work experience through internship or summer placement to underpin your exceptional academic record. You will have a strong desire to learn, develop and succeed.
- seek alternative perspectives.
- drive personal and team commitment;
- anticipate problems and implement solutions;
- communicate effectively.
**WHAT WILL YOU BE DOING?**
You will work in a multinational environment to develop a detailed understanding of our products, services, projects, customers and culture.
We will provide a structured program during which you will attend a series of online and face to face training sessions which will focus on developing your interpersonal and leadership skills. We will combine this with relevant technical training and provide you with a coach, mentor and assignment manager to provide a truly developmental experience. Our Leadership in Practice sessions will provide you with the opportunity to learn from the successes and learning experiences of our European executives and senior business leaders.
As a Field Service Engineer or Field Service Representative (FSR) you will be responsible for providing on-site technical customer service. This position will include chemistry tests, chemical feed and control equipment maintenance, chemical inventory management, technical recommendations, and written service reports. This is a customer facing position.
**MAIN RESPONSIBILITIES**
- Ensure compliance with all aspects of safety on the job - including the operation and maintenance of an assigned company vehicle - and comply with all Veolia Environmental, Health and Safety (EHS) policies and Italian laws
- Install and service chemical feed and water treatment and chemical feed equipment at designated locations
- Act as technical consultant and liaison with customer management and technical counterparts
- Perform water analysis and/or collect samples for preparation, labelling and shipment to designated laboratory for analysis
- Work with PLC controls, understands water process treatment design, and repairs pumps, instruments and control panels
- Conduct preventive maintenance and calibrates feed pumps, controllers, feed rate charts and maintain log sheets
- Maintain inventory of spare parts (lube oil, tubing, and piping), and adequate supply of reagents, sample containers, and shipment containers necessary for routine as well as special sampling and analysis
- Travel to customer sites and perform preventive maintenance and related services
- Troubleshoot and repairs pumps, instruments and control panels. Calibrate feed pumps, controllers, feed rate charts and maintain log sheets. Conduct preventative maintenance on chemical feed pumps, controllers and instrumentation.
- Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need
- Work frequently in a heavy industrial environment requiring use of Personal Safety Equipment and exposure to noise, dust, chemicals and other similar irritants typical of those found in refinery, chemical plants, power plants, etc
- Optimise system performance
- Drives Value Generation Plan on assigned customer
- Responsible for efficient week planning, service optimization & time spend vs contract
This position is based in Lombardy
**Qualifications** QUALIFICATIONS/REQUIREMENTS**
- Bachelor's Degree in Chemical Engineering, Chemistry, Biology, Microbiology, Mechanical Engineering, Environmental Engineering or similar
- Possession of driving licence required (licence B)
- IT Proficiency
- Fluent in English & Italian
- Ability and willingness to travel regularly within assigned territory, at times requiring overnight stay, as required
**DESIRED CHARACTERISTICS**
- Proven time management and organisational skills to quickly identify and prioritise issues
- Create solutions and meet deadlines
- Ability to exercise independent judgement consistent with department guidelines
- Maintain workflow and anticipate future needs of the team
- Self-motivated, with the ability to drive projects to completion with mínimal oversight
- Team player with strong interpersonal skills, capable of working within a globally diverse team across different time zones
- Effective benefit-oriented presentation skills.
- Appreciated previous experience abroad (e.g. studies, practical experience, work & travel)
- Passion for our water treatments
- Initiative, willingness to change, team spirit and self-reflection
**Additional Information**
All your information will be kept confidential according to EEO gui