Key ResponsibilitiesLead the development and digitalisation of the remote services strategy.Lead, motivate, and develop a team of remote services personnel, including the development, implementation and management of the operations, using the latest technologies and industry best practices.Analyse customer feedback and other data sources to develop customer-centric solutions.Develop and implement service improvement plans for identified shortfalls.Design and develop solutions to optimize performance and scalability.Oversee the deployment maintaining security, reliability, and cost-efficiency.Monitor team performance and establish corrective action plan where needed, regarding performance, trends and capacity issues.Ensure the team is keeping and exceeding the commitments on the service level agreements and uptime.YOUR QUALIFICATIONS & SKILLS Bachelor Degree in Computer Science, Engineering, or a related field.Solid experience in a similar position with proven track record in developing and implementing processes, structures and new technologies.Experienced and well informed on the Remote Services trends and new technologies.Possess a Customer centric mindset.Thrives in a high-energy environment where tactical and strategic activities are expected to be driven in parallel.Strong interpersonal and leadership skills, high level of judgment to make decisions and handle complex tasks or problems in areas of operations, technology, or engineering.Able to offer new solutions to problems outside of set parameters and able to construct and provide solutions.Fluency in English.OUR COMMITMENT Innovative work environment in a young, dynamic team.High-tech projects in the future-proof sector of e-mobility.Opportunities for advancement in a growing company.A wide range of further training opportunities.Attractive bonus system and performance-related pay.Additional company benefits.
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