Global Remote Services Director (M/F/D)

YOUR RESPONSIBILITIES Lead the development and digitalisation of the remote services strategyLead, motivate, and develop a team of remote services personnel, including the development, implementation and management of the operations, using the latest technologies and industry best practicesAnalyse customer feedback and other data sources to develop customer-centric solutionsDevelop and implement service improvement plans for identified shortfallsMonitor remote services performance, system performance.
Identify service improvement goalsDesign and develop solutions to optimize performance and scalabilityOversee the deployment maintaining security, reliability, and cost-efficiencyMonitor team performance and establish corrective action plan where needed, regarding performance, trends and capacity issuesEnsure the team is keeping and exceeding the commitments on the service level agreements and uptimeYOUR QUALIFICATIONS & SKILLS Bachelor Degree in Computer Science, Engineering, or a related fieldSolid experience in a similar position with proven track record in developing and implementing processes, structures and new technologiesExperienced and well informed on the Remote Services trends and new technologiesPossess a Customer centric mindsetThrives in a high-energy environment where tactical and strategic activities are expected to be driven in parallelStrong interpersonal and leadership skills, high level of judgment to make decisions and handle complex tasks or problems in areas of operations, technology, or engineeringAble to offer new solutions to problems outside of set parameters and able to construct and provide solutionsFluency in EnglishOUR COMMITMENT Innovative work environment in a young, dynamic teamHigh-tech projects in the future-proof sector of e-mobilityOpportunities for advancement in a growing companyA wide range of further training opportunitiesAttractive bonus system and performance-related payAdditional company benefits
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