C.H. Robinson is seeking a Global Forwarding Agent to join our Global Forwarding division in Milan.
At C.H. Robinson, we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site 3 days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.
**DUTIES AND RESPONSIBILITIES**
The duties and responsibilities of this position consist of, but are not limited to, the following:
- Understand international shipping processes, documentation, and terminology
- Input financial components for accurate customer billing
- Execute shipment tasks per customer SOP requirements
- Create, update, and maintain accurate shipment data in Navisphere
- Provide pricing quotes based on customer and network needs
- Offer track and trace services and generate shipment documents
- Ensure high data integrity: shipment details, incoterms, routing, dates, documents
- Build strong customer relationships; respond and follow up on issues promptly
- Communicate clearly and effectively with Customers/Agents, CHR offices, and Vendors
- Foster positive working relationships with team members and participate in new customer implementations and business meetings as needed
**QUALIFICATIONS**
Required:
- High school diploma or GED in Supply Chain, Logistics, or International Business
- Minimum 4 years of Global Forwarding experience
- Fluent in English (written and verbal). Italian will be valuable.
- Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)
Preferred:
- Excellent communication, prioritization, and multi-tasking skills
- Excellent customer service skills and follow up to be utilized with customers and the network
- Proven track record of dealing with customers and being client focused
- Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
- High level of attention to detail
- Ability to work in a fast-paced and deadline-driven office environment
- Ability to influence the lifecycle shipping process
- Values a diverse and inclusive work environment
**WHAT WE OFFER**:
- Real opportunities to grow your talent in a fast-moving, global organization
- A fun, open, and inclusive workplace that encourages innovative thinking
- Possibility to develop your language skills in our multilingual offices
- Opportunities for professional growth with access to training platforms like Percipio and GoFluent
- Modern office location with convenient access
- Fun activities and various events to foster team spirit
- Comprehensive benefits: competitive salary and performance-based bonuses, meal voucher, life insurance, WFH allowance, healthcare plan as well as Employee Assistance Program (EAP) and Employee Stock Purchase Plan (ESPP) after one year of employment
**Why Do You Belong at C.H. Robinson?**:
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.