col-wideJob Description:
C.H. Robinson is seeking a Global Forwarding Agent- Ocean Export to join our Global Forwarding division in Assago.
As Global Forwarding Agent, you willbe responsible formanaging andoperatingthe shipmentlife-cyclefor your assigned consolidations in the ocean freight department.As a key contact and expert, you will ensure that all requests and requirements are met and answered accuratelyand timely. This position involves the preparation, distribution, and maintenance of all documents for various geographical regions. You will be accountable for executing and overseeing tasks for each shipment, including daily communication, reporting, and email management. Exceptional customer service and operational excellence are central to your role.
If this sounds like you - and we have captured your attention - apply today as we would like to hear more about you and your experiences!
RESPONSIBILITIES:
The duties and responsibilities of this position consists of, but are not limited to, the following:
MaintainOperationalExcellence:
Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally
Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
FacilitateRelationships:
Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution
Build great relationships with customers, respondingtimelyand following up on issue resolution
Provide reporting and documentation support to internal and external customers
Participatein customer business reviews
Contribute to seamless forwarding operations across various regions,?gaining exposure to unique challenges and client needs
QUALIFICATIONS
Required:
Minimum 1-3 years of Global Forwarding experience
Proficiencyin Microsoft Office Suite of programs
Fluency in English and Italian (written and verbal)
Knowledge or coursework in Supply Chain, Logistics, or International Business
Excellent customer service skills and follow-up to beutilizedwith customers and the network
Critical thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
Ability to work in a fast-paced and deadline-driven office environment
WHAT WE OFFER?
Real opportunities to grow your talent in a fast-moving, global organization
A fun, open, and inclusive workplace that encourages innovative thinking
Possibility to develop your language skills in our multilingual offices
Opportunities for professional growth with access to training platforms likePercipioandGoFluent
Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!