Global Aftersales Director CSG are representing a OEM specialising in heavy equipment and machinery.
Founded in Europe, has expanded its operations worldwide, providing a diverse range of high-quality machinery.
With a strong commitment to excellence and innovation, dedicated to offering superior products and exceptional aftersales services to the customers.Overview: We are seeking a highly experienced and dynamic Aftersales Director to join the team.
The ideal candidate will have a proven track record in managing aftersales operations, with a strong focus on aftermarket services, claim handling, and parts management.
This role is crucial in ensuring customer satisfaction and maintaining the high standards of service that the company is known for.Responsibilities:Aftersales Management: Oversee all aftersales activities to ensure high levels of customer satisfaction and efficient service delivery.Aftermarket Services: Develop and implement strategies to enhance aftermarket services, including maintenance, repairs, and support.Claim Handling: Manage and streamline the claims process, ensuring prompt and fair resolution of customer issues.Parts Management: Oversee the inventory and distribution of parts, ensuring availability and timely delivery to meet customer needs.Team Leadership: Lead and mentor a team of aftersales professionals, fostering a culture of excellence and continuous improvement.Customer Relationships: Build and maintain strong relationships with customers, addressing their needs and concerns effectively.Performance Metrics: Monitor and analyze aftersales performance metrics, using data to drive improvements and achieve business objectives.Compliance: Ensure all aftersales operations comply with company policies, industry standards, and regulatory requirements.Qualifications:Experience: Minimum of 10 years in an aftersales or aftermarket role, preferably within the heavy equipment or machinery industry.Expertise: Strong knowledge of aftersales processes, claim handling, and parts management.Leadership: Proven ability to lead and manage a team, with excellent communication and interpersonal skills.Problem-Solving: Strong analytical and problem-solving abilities, with a focus on continuous improvement.Customer Focus: Demonstrated commitment to customer satisfaction and service excellence.Education: Bachelor's degree in Business Administration, Engineering, or a related field is preferred.Why apply?
Global Presence: Be part of a company with a strong international footprint and a reputation for excellence.Innovation: Work with cutting-edge technology and innovative solutions in the heavy equipment industry.Growth Opportunities: Benefit from opportunities for professional growth and career advancement.Collaborative Environment: Join a supportive and collaborative team committed to achievingSalary: Generous salary with competitive bonus and benefit schemes.
