Global Academy Junior Client Trainer (Internship)

CCH Tagetik is seeking a passionate Junior Client Trainer Intern to support all activities related to the Corporate Academy and Knowledge Management teams. In particular:
Support the research and development of new training courses and related additional assets under the guidance of a senior member or a Subject Matter Expert, in particular related to new features released
Maintain existing training material
Test existing training material after technical or functional updates.
Support the creation and maintenance of digital assets related to product enablement such as videos, e-learning, knowledge base articles
You will: Assist the Academy/Knowledge Management team and the whole training network, by supporting the activities of the senior team members, under their guidance. Particular focus would be in the development of "new release feature" to be produced quarterly
Be aware of all the tools and best practices necessary to work in a professional manner
Assist in training organization, delivery and content management (updates, upgrades and related tools)
Improve your knowledge about CCH Tagetik processes by means of both on-the-job experience and formal learning
Support the creation of content (Knowledge Base articles, Training Material, Enablement videos, etc.)
Your profile: Bachelor's Degree in a related field preferred (e.g. Digital Humanities, Digital Communication, Languages, Economics)
Strong attention to detail, sense of ownership and proactive attitude towards the role
Excellent knowledge of English (both written and spoken)
Excellent written and verbal communication skills
Good problem solving skills
Open-minded and open to interact with people from different background and cultures
Willing to learn and to interact with many different stakeholders and departments
Knowledge of enterprise software (ERP, BI tool) or cloud software (e.g. Salesforce, Workday, Success Factors) is a plus.
What do we offer you at CCH Tagetik part of Wolters Kluwer? 6 months internship, which is intended to turn into a contract
Flexible working hours and flexible working policy (3 days a week from home, 2 days a week in the office)
Modern office in an old coffee factory where you can work together in teams but also connect with your colleagues. Just outside the walls of Lucca and close to the train station
English classes and full access to E-learning platforms such as LinkedIn Learning
Development plans to help you steering your career path.
Community and teambuilding events like the global code games, network events and Wolters Kluwer value days.