READY TO CREATE EXCEPTIONAL GUEST EXPERIENCE?
Drive success. Live your ambition.
**WHO WE ARE**:
Welcome to our global community of 17,000 professionals from 70 different countries! At Costa, we value trust and transparency, where everyone is heard.
**German International Host/ Hostess**:
**YOUR LIFE ONBOARD**:
As a German International Host/ Hostess, you will be act as reference point for German speakers removing language barriers to make sure Guests enjoy their cruise.
**DEMONSTRATE YOUR PASSION**:
We welcome everyone in a space where you can reach your full potential by:
Taking care of the daily cruise program to ensure the correct translation of written material in the relevant language such as: menus, flyers, and organizes informative speeches (i.e., embarkation travel talks, end of cruise speech).
Acting as point of reference for German speaking guests doing public relations (i.e., public events, parties, embarkation, disembarkation), daily hospitality desks and escorting them whenever possible on tours to remove language barriers, getting constant feedback on guest satisfaction and needs.
Providing translation services for medical emergencies, illnesses, or medical disembarkation of the Guest, accompanying them, when necessary, to the onboard infirmary or shore side hospitals to offer a dedicated service.
Supporting the various revenue services through constant communication and promotion to maximize revenue and Guest satisfaction.
Making major voice announcements for Guests, including safety announcements during drills or real situations (live or pre-recorded format).
Reporting or taking care of Guest complaints (use of SA&PI system is required) informing the relevant heads of department and supervisors in charge with the aim to offer a prompt solution.
**GET THINGS RIGHT**:
Costa values teamwork and collaboration to provide memorable crew experiences. Here's how you can get things right and safe:
Taking an active part in a work environment that support a successful safety culture and is a dynamic contributor in following safety policy and procedures.
**WHAT MAKES YOU UNIQUE**:
The Onboard Human Resources department is looking for a passionate and dedicated individual to join their team! The requirements for this job are:
Secondary school in Tourism or Humanities
At least 6 months experience in tourism (i.e., reception, accompanying Guests)
English & German at least at C1 level
Being at ease with public speaking
Being enthusiastic, a good communicator and problem-solving oriented
Sales skills are a plus
**WHY COSTA**:
We see your career as an exploration of your potential. Embark on your career journey where you explore your talents and skills and see each accomplishment as a beginning for your next experience.
**DIVERSITY, EQUITY, AND INCLUSION**:
Costa is like a world within a world. Shipboard and shoreside, each of us brings unique insights and perspectives. All of us are valued and respected for who we are. Costa is a global community where everyone belongs.
Join Costa's HR team for a rewarding cruise industry career.