General Manager - Franchise Job Description Responsible for the overall operation of the hotel. Oversees the activities of key guest contact departments including hotel operations and food and beverage. Implements and oversees the daily quality process at the hotel. Consults with owners and corporate offices, as required. Interviews, counsels, and evaluates staff.
As a Hotel Manager, you are responsible for carrying out the daily operations of the property. Specifically, you will be responsible for performing the following tasks to the highest standards:
Reviews and approves hotel operations and food and beverage department budgets, defining and directing changes as required. Reviews forecasts and balanced scorecard. Directs hotel actions required maximizing profitability, increasing service levels, and improving team member satisfaction. Ensures hotel implementation and compliance with daily quality process of Hilton Hotels Corporation policies and procedures as well as Brand Standards. Oversees the sales and marketing activity and results. Leads and/or participates in sales and marketing strategy meetings. Participates in efforts to secure business, as needed. Leads executive committee/department heads to ensure overall profit, service, and team member satisfaction goals are met or exceeded. Speaks with and responds to guests regarding service challenges. Consults with hotel owners as appropriate. Hires, supervises, coaches, disciplines, and conducts performance evaluations for department heads and key personnel. Develops the skills and abilities of direct reports. Monitors high potential department heads and team member activity and ensures their growth within the company. Oversees hotel's interaction with the business community. Work Experience We are looking for a candidate with all-inclusive experience in a property with high volume and above 150 rooms.
A Hotel Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Excellent verbal and written communication skills. Ability to manage extensive amounts of information and provide constructive feedback/direction. Extensive knowledge of hotel operations, food & beverage. Considerable ability to listen effectively. Ability to work effectively both independently and as a team. Ability to delegate, manage, and organize projects and establish priorities consistent with company objectives. Ability to effectively deal with owners, customers, and team members, some of whom will require high levels of patience, tact, and diplomacy. Ability to manage multiple projects and meet and work effectively under time and resource constraints. Ability to effectively lead a team of professionals. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Leadership experience; preferably 3-5 years or more. General management experience in Hilton brands. Benefits Base annual Ral 55K + MBO incentive up to 10% of annual Ral.
Disclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible for compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.
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