General Manager

col-wideJob Description:

Job DescriptionFor a 5*L Resort in Tuscany, member of Leading Hotels of the World, we are currently recruiting for a
GENERAL MANAGER
Main duties & responsibilities:
The position will report to the Group Director of Operations of the entire chain, and wll be responsible for:
Drive and support motivation within the on-property team (most of them have been working there for over 20 years).
Drive incremental revenues across all departments with key focus in Spa & Thermal area as well as food and beverage
Drive consistency and quality standards throughout the year
Deliver the annual budget through the agreed commercial strategies
An entrepreneur yet an individual who will also work collaboratively with the wider leadership team
Key requirements:
An exceptional leader with outstanding networking skills. A true host and gentleman. This skill is crucial since over 45% of guests are repeaters
Strong experience in luxury hospitality and sense of touch
A strong leader and hands-on operator with excellent people management skills, driving employee engagement and delivering the highest level of customer service
Strong resort operational experience
Strong understanding of operational functions and ideally of commercial functions
Strong entrepreneurial and finance acumen
Excellent organizational and planning skills
Strong experience within Italian market
Higly desirable skills and qualifications:
? A good knowledge of the spa and ideally thermal market
? Prior experience within these markets: Russia, USA, GCC
? Proven track record in client negotiations and account strategizing
Location:Toscana

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