GENERAL MANAGER JOB DESCRIPTION
The Manager, in very close liaison with the Directors, will have the responsibility of all the department of the hotel.
Managing all segments of the Hotel, including lodging/accommodation, food and beverages, human resources, housekeeping, gardens and maintenance as well as other guest services. He will be in charge of employees, customer service, quality control etc.
Reports to: Directors.
Job Duties: Hotel Management Ensures the hotel is well managed and profitably run, its surroundings are neatly cleaned, secure and safe at all times. Keeps track of all bookings and works closely with Reservation Manager to ensure that the booking chart is well maintained and updated accordingly. Liaises with Reservation & Marketing manager to make sure the hotel is well promoted, the best actions are carried out to find new TO and direct customers and expand the business, verify that Social media are always updated, booking.com, tripadvisor and other reviews are properly answered and the best is done to have the negative feedback removed or rectified to good one. Liaises with the Directors regarding purchase of supplies, materials, equipment, or other resources. Arranges for maintenance and repair of the buildings, equipment and other facilities. Ensures the Hotel is very clean and well maintained at all times and works closely with the Directors to hire contractors to perform services, such as painting or plumbing when such services are needed. Ensures that all supplies, from housekeeping materials to furniture, are in good condition and always in stock. Implements policies, processes, strategies, plans and procedures for the operation of the establishment. Prepares required paperwork pertaining to departmental functions by documenting organizational or operational procedures. Together with the Chef prepares breakfast, lunch, snack and dinner menu for the Directors approval, manage with attention food cost and consumption. Performs any other task as shall be assigned by Directors from time to time. Customer Service Ensures very positive customer experiences by maintaining high-quality standards of the facility and remedying problems. Conducts daily inspections of rooms, kitchen, laundry, stores, pool, staff quarter, public toilets, bar & restaurant area, offices and grounds to ensure that they are all up to code. Greets, welcomes and briefs guests at arrival, creates standards surveys, and finds acceptable solutions to problems that may arise. Receives and processes e-mails, letters etc. Keeps abreast of local happenings to book tours or recommend activities to guests unfamiliar with the area. Provides basic information to guests, visitors, or clients. Where applicable, coordinates functions or events for guests. Ensures lodge is safe and secure at all times. Human Resources Responsibilities Trains staff and inducts new staff members or trainees. Maintains employee records and files reports regarding employee's performance and effectiveness. Implements written procedures for every department and prepares job descriptions for each staff member. Prepares routine and tasks for every department in terms of scheduled action to guarantee the hotel and all the environment (garden, pool, beach, rooms, restaurant, reception, bar, kitchen, stores & staff quarter) is to the highest standard of cleanliness, maintenance, functionality. In collaboration with the Directors, sets goals for employees and organizes their performance appraisal. Manages departments, such as housekeeping/laundry, F&B department, service, security, and front office personnel. Monitors staff IN / OUT timing, timing of assigned duty and daily work performed. Schedules and leads staff meetings to regularly communicate with staff and ensure that all departments are meeting the Lodge's standards. Financial Responsibility Ensures all revenues from accommodation, bar sales, laundry etc. are collected. Ensures fiscal receipts are issued for every transaction. Maintains the stock always at needed levels to satisfy the hotel need. Maintains the inventory of all departments always updated. Operates any issues from store only following a written requisition. Monitors payroll, customer billing, and expense accounts. Facilitates the collection of payments for goods or services. Prepares the Hotel plan and budget. The Hotel Manager is not authorized to offer complimentary stays except with the prior written approval of the Directors. Able to work under pressure, flexible on working hours, able to maximize the given budget.
RULES FOR MANAGEMENT Meals can be consumed only before guest arrival or after all the guests have been served. Take away food is not allowed; all food MUST be consumed at the restaurant, no food of any kind is allowed in the office, room, or other places which is not restaurant area. While consuming meals, Management has to be available in case of need from staff or guests. No food or drinks other than water are allowed in the offices. No take away is allowed for drinks other than water; all other beverages must be consumed at the restaurant. Contratto di lavoro: Tempo pieno
Retribuzione: €1.500,00 - €2.500,00 al mese
Benefit: Alloggio Buoni pasto Cellulare aziendale Computer aziendale Fondo pensione Requisito linguistico flessibile: Italiano non richiesto Retribuzione supplementare: Premio di produzione Lingua: Inglese (Obbligatorio) Disponibilità a viaggiare: 100% (Obbligatorio)
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