For a5*L Resort, we are looking for a
General Manager
General Managers are responsible for the day-to-day management of the hotel and its staff. You will be responsible for managing employees and for planning, marketing, coordinating, and administering hotel services such as catering and accommodation facilities. You will also be responsible for making sure that all areas of a hotel environment run smoothly and work together successfully.
Core responsibilities:
Collaborate with executive-level management in the development of performance goals and long-term operational plans for Room, F&B and Event Department
Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
Set strategic goals for operational efficiency and increased productivity
Work with managers in the development of financial and budgetary plans
Analyze current operational processes and performance, recommending solutions for improvement when necessary
Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives
Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks
Identifying and implementing process improvements that will maximize output and minimize costs
Uphold organization policies and standards, ensuring legislative regulations are followed
Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment
Plan and organize hotel activities to drive sales
Manage and monitor hotel expenses
Manage and track hotel inventory
Plan and implement marketing campaigns with marketing teams
Build and maintain strong relationships with visitors and clients
Build relationships with vendors
Suggest and implement new ideas
Determine KPIs
Track KPIs and produce reports
Hire and on-board new hotel staff
Evaluate staff performance
Ensure safety and adherence to rules and regulations
Prepare and manage schedules and shifts
Job Requirements:
Minimum 2 years of experience in a General Manager role. Will be considered a plus a previous experience in an international hotel group
Bachelor's degree in business administration, hotel management or related field
Fluent English and Italian (written and spoken)
People manager used to large teams
Strong commercial acumen,
Experience in managing budgets, revenue proposals and forecasting results
In-depth knowledge of the hotel / leisure / service sector
Be passionate about the operation with a hands-on attitude
Strong leadership skills to effectively manage and motivate the team to achieve high performance and exceed targets
Accountable and resilient
Ability to work under pressure
Location: Venice
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