GBS Service Delivery Master Data ManagerDate: Jul 31, 2024Location: Sesto San Giovanni, Milan, ITFunction: GBSSeniority Level: Mid-Senior levelEmployment type: PermanentWorkplace Type: HybridWant to be a crowd-stopper rather than a crowd-pleaser?
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We're the independent-minded and passionate achievers in the spirits industry, innovating the iconic.Organization MissionThe GBS is a Global Business Service organization, today focused on Finance and SC processes, working through both an internal organization and a Global Business Outsourcer (BPO) which partners with Campari along GBS development and running.The Service Delivery organization as part of the Campari GBS is responsible for the excellence of the service delivery respecting clear and transparent SLA and OLA among all the parties involved in each process in scope, as well as respect to the Global Model in place and the continuous evolutions.The goal of this structure is the focus on cross-functional service delivery and operational continuous improvement as well as service performance for all Campari local entities, through the definition and monitoring of analytics such as BOI (business outcome indicators), SLA (service level agreement) and OLA (operating level agreement).The execution of services is also managed through external providers (BPO, business partner outsourcer), under the strong governance, control, and orchestration of the Campari GBS Service Delivery team.The Campari GBS Service Delivery Team is working directly to guarantee the performance of the internal team and of the BPO organization dedicated to Campari, composed of a team of 200 people located in six delivery centers in all geographies (located in South America, Europe, Africa, India, and China), liaising with all Campari Local organizations points of contact for each stream/practice (around 50 people), in full alignment with Group functions and the GBS Global Delivery Model.The process and services in scope include Record to Report, Order to Cash, Procurement to Pay, and Master Data Management.
The geographical scope includes all Group markets as well Group functions.General Description of the RoleGBS centralized the operations related to Master Data Management, including Vendors, Customers, Finance, and Materials Master Data.The Master Data Manager is responsible for the Service Excellence and Customer Experience of the Master Data service delivery affecting all Campari local entities including the projects related to Master Data.He/she secures compliance, completeness, quality, and timeliness of GBS service delivery, managing the BPO operations in line with Campari Global and Regional Functions strategy.Mission/ObjectivesThe mission of the role is to secure the quality/timeliness and leadership around Master Data Management operations, consistent with Group guidelines and the GBS model.To do this, the person in charge of the role has to manage the key stakeholders involved in the delivery of the activities, including the assigned team and the BPO delivery centers with a strong focus on SLAs and Customer Experience.Moreover, he/she is continuously seeking opportunities for operational Improvements and Controls related to Master Data creation and maintenance, considering the impacts on the E2E processes.The Master Data Manager is directly involved and in charge of ensuring proper Integrations/Acquisition of new companies regarding Master Data Management, leading the activities and projects related to this.Key Responsibilities and ActivitiesThe role will be responsible for the following activities:Is responsible for the implementation of Global Processes in scope affecting all Regions and local entities consistent with the data ownership and data management model defined, contributing to continuous improvement, process harmonization, and standardization.Is responsible for the creation and maintenance of Vendors, Customers, Finance, and Materials master data, executed by the BPO delivery centers, coordinating the BPO teams.Is responsible for the delivery of services in line with Service Level Agreement (SLA) to the Service Agreements with Accenture.Is responsible for the master data quality at Global and local level for the processes in scope.Monitors SLA and OLA and activates the change management actions required to streamline the process and improve the KPIs on both sides, BPO and local entities.Introduces and implements new procedures for a continuous improvement on services delivered working closely with the BPO and in strong alignment with Global Functions.Leverages dashboards and analytics to monitor and address proper ways of working and to ensure data cleansing on a regular basis.Key RelationshipsInternal: Global/Regional/Local Functions: Finance, Supply Chain, IT, Internal Audit, Sales Marketing, Legal, TaxExternal: BPO, External auditors, and Consultants.Education / Professional QualificationsDegree in relevant disciplines (Business Administration / Information Technology / Engineering)Expert user of MS Office toolsFluent English is mandatory; a second language is a plus.Professional ExperiencePrevious experience in Master Data management at least in one of the fields is mandatory: vendor, customer, finance material.Previous experience in Supply Chain is a plus.At least 3 years in a managerial role.SkillsResult-orientedStrong End-to-End process view, understanding all interdependenciesPeople and Stakeholders managementExcellent interpersonal and communication skillsAbility to work cross-functions and cultures, in full alignment with all organizations involved to secure the onboarding and buy-in of key stakeholdersStrong analytical skillsManage and lead within ambiguous or complex situationsOur commitment to Diversity Inclusion:At Campari Group we believe in building more value together, thus we see diversity in all forms as a source of enrichment.
Our employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individual's race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.Note to applicants:Your application will be assessed based on your abilities, expertise, general knowledge, and experience, not because of any confidential, proprietary or trade secret information you may possess.
You must not disclose to Campari Group any such information.
In the event that you are asked a question that cannot be answered without disclosure of any confidential, proprietary or trade secret information (including from a current or prior employer or their vendors or customers), you must decline to answer the question.Notice to third party agencies:Please refrain from cold-calling or emailing our executive leadership team or the HR community directly.
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