Role Overview: The Jacques Marie Mage Gallery Director has the mission to create a culture of service and excellence. With a passion for people development, product, client and leadership, you will be responsible for coaching and developing highly motivated, trained, and engaged teams by providing regular feedback on their personal growth to drive their careers at Jacques Marie Mage further. Ideally, you will have previously worked in the renowned luxury retail environment, with a passion for being present on the sales floor, where you thrive on having first-hand contact with both the team and the clients.
Your responsibilities are – but are not limited to: DELIVERY OF PERFORMANCE & KPI'S Lead by example to foster growth and development of retail teams to achieve Gallery goals Ensure daily Policies & Procedures and checklists are being adhered to KPI's: >30% appointment business, conversion, ATV & UPT Strategic business analysis supported by weekly and monthly reporting to achieve results Elevate and nurture existing client relationships to drive retention and repeat experiences Establish and build the client base through new client recruitment and networking CLIENT EXPERIENCE Drive performance through client experience & CRM Ensure consistent delivery of client experience Strategic planning to ensure completion of CRM initiatives Established appointment-based business >30% OPERATIONAL EXCELLENCE Ensure operational excellence standards are adhered to Gallery maintenance and aesthetic is consistently maintained Manage T&A, scheduling, and payroll TEAM DEVELOPMENT & TRAINING Maintain and ignite a positive team culture within the Gallery Ensure the team consistently represents JMM as a brand ambassador Exude brand and product knowledge through storytelling Identify key areas for improvement and development Celebrate wins and successes KEY REQUIREMENTS: 3-5 years store management experience Experience in a luxury environment Proficient in Excel, Powerpoint, Microsoft Word, and Shopify would be a plus Maintains an entrepreneurial spirit and mentorship mentality Ability to work under pressure and multitask Experience working in a client-based business Flexibility to work a retail schedule which will include evenings, weekends and holidays. ABOC License is a plus Fluent in Italian & English Additional information: Jacques Marie Mage is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.
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