Future Opportunities - Client Advisor Firenze

col-wideJob Description:Burberry is always on the lookout for Client Advisor to join our team in our store in Florence. In this role you will build relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.RESPONSIBILITIESSERVICE AND SALESMeet and exceed individual and store sales and other commercial KPIsProvide a luxury service and demonstrate knowledge and expertise in product, fashion and stylingFollow the Client journey to elevate the Client experience in the storeBe efficient in following-up and delivering after-sales services to our clientsContribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required.CLIENT ENGAGEMENTBuild meaningful relationships with ClientsWork by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.Capture new luxury clients to grow the individual and store client book with a commercial objective mindsetDrive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests.PERSONAL PROFILEA proven track record in delivering sales and exceeding targets in the luxury retail industryPrevious experience in ClientellingA strong interest in fashion, art and cultureStrong product knowledge and good understanding of store retail operationsExperience in working as part of a teamFluent in EnglishPlease note, when applying for this Client Advisor vacancy, you are not applying for an open position but to a talent pool for future vacant opportunities. As positions become available, applicants who meet the required criteria and screening requirements identified for the role may be contacted.Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.