Job Description : The Assistant Manager will assist the General Manager in ensuring the members receive the highest quality of service and facilities.
He or she will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising, and coordinating the activities of employees engaged in servicing our member needs.
He / She will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand.
Requirements :
4 year college degree preferred
Special Skills :
Strong organizational skills
Strong leadership skills
Responsibilities :
Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
Communicate and implement club policies and procedures to employees.
Encourage staff to work as a team and be productive.
Illustrate an ability to make decisions.
Recruit and hire the highest possible caliber of staff.
Demonstrate the ability to lead, motivate, and manage team.
Achieve desired revenue goals through the leadership and motivation of employees.
Implement and support company programs and promotions to help generate new sales leads for optimum new membership growth.
Ensure that Team maintains proper tracking forms and the daily leads.
Ensure that all promotions are effectively communicated to the team and all other appropriate staff.
Ensure ongoing prospecting and generation of new prospective members.
Review sales-related written communication such as proposals, letters, and promotional pieces for effectiveness, spelling, accuracy, and distribution.
Ensure that staff has a high level of knowledge about the club's programs, facilities, and equipment.
Emphasize the importance of staff involvement in the community and neighborhood.
Personal Training / Revenue Management :
Demonstrate ability to lead, motivate, and manage personal training department.
Achieve desired personal training revenue and session production goals.
Implement and support company programs and promotions to help generate new personal training client acquisition for optimum member base penetration.
Facilitate integration of Personal Training products into point of sale presentations to maximize the number of orientation sessions scheduled and packages sold.
Ensure Personal Training team follows proper procedures in session redemption.
Oversee PT manager in ensuring all components of departmental objectives are satisfied.
Operations :
Coordinate and work within club support functions of Fitness, Sales and Marketing, Accounting, Information Technology.
Support personnel-related problems or difficulties by following club procedure and documentation.
Resolve member complaints in an expeditious and tactful manner following club procedure and documentation.
Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
Ensure the club meets standards for cleanliness, maintenance, safety, and security.
Conduct weekly detailed inspection of the club with the Maintenance Manager utilizing cleaning checklist and forward information to appropriate staff.
Ensure visible maintenance items are repaired promptly, proper signage is posted, and if possible, out-of-service equipment removed from the floor.
Reinforce to staff that cleanliness is everyone's responsibility, not just the maintenance staff.
Leadership / Motivation :
Serve as a role model for employees.
Communicate effectively by holding weekly and individual meetings with all key club personnel.
Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality working environment.
Accountabilities :
Implement and support company programs and promotions to help generate new sales leads for optimum new membership growth.
Oversee expense goals by managing payroll and general and administrative expenses.
Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.
Keep current in knowledge of key competitors.
Conduct frequent walk-throughs.
Measurement Standards :
Successful management of all financial budgetary goals.
Ensure standards of club cleanliness and customer service excellence.
Demonstrate professionalism by leading by example.
Timely completion of assigned tasks and projects.
Follow all policies and procedures.
Meetings :
Daily One Minute Meetings with club staff
Daily Personal Training Manager Meeting
Weekly Club Management Meeting
Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job; it's an opportunity to inspire others to reach their fitness goals.
Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments.
Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full-service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of Crunch's signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.
Benefits: Bonus based on performance, Competitive salary, Employee discounts, Flexible schedule, Opportunity for advancement, Paid time off, Profit sharing, Training & development.
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