About Aira Aira's mission is to advance the next generation of home energy solutions, creating intelligent, sustainable homes for a meaningful impact across Europe. Starting with innovative heat pumps, it will evolve into a comprehensive, intelligent clean energy-tech system and include dynamic electrical tariffs, cutting-edge home solar systems, and advanced battery storage solutions.
Founded in 2022 with already 400 employees and growing, Aira aims to drive the clean energy revolution. We are headquartered in Stockholm, Sweden, and our factory in Poland brings these innovations to life, with operating markets in the UK, Italy, and Germany.
About the role In this role, you will be an essential and integral part of the team at Aira Scotland, guiding our customers through the Home Energy Scotland (HES) Grant and Loan application process. You will provide crucial support by answering queries over the phone and via email, liaising with HES and the Energy Saving Trust (EST) to resolve any issues that may arise, and ensuring smooth communication throughout the process.
As part of your responsibilities, you will ensure that customers receive all necessary documentation upon the completion of installations, enabling them to proceed with grant drawdown. Additionally, you will assist customers with the completion of funding paperwork, follow up on overdue payments, and monitor the status of grant disbursements.
This role requires working from 10:00 AM to 2:00 PM, three days per week. While our office is based in Stirling, remote working will be considered for experienced applicants. The ideal candidate will have a background in customer service, with strong communication skills and the ability to simplify complex processes for our clients. You should be proactive, resilient when pursuing funding, and able to work effectively as part of a team.
What you will be doing Supporting our customers through the HES Grant and Loan application processAnswering calls and emails relating to the Grant and Loan application processLiaising with HES and EST to support customer queries or difficulties with the Grant and Loan application processProviding our customers with a full handover pack on completion of our installations to enable the grant drawdownSupporting customers in completing the funding drawdown paperworkLiaising with EST regarding overdue paymentsChasing customers for payment when grant funding has been drawn downWhat is in it for you? £13.78 per hour, 12 hours per week25 days annual leave plus bank holidays (Pro Rata for 12 hours/week)Health Cash PlanEmployee Gateway (Retail and Travel Discounts)At Aira, we're not just champions of next-generation energy, we're champions in Diversity and Inclusion too. We believe that a diverse workforce sparks innovation and creativity and enables us to better serve our customers and communities. We encourage individuals from all backgrounds, cultures, and perspectives to join our team. We will never accept any form of discrimination and believe that together, we can drive a new era for our people and planet.
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