Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.Operating from our 19 offices, 3 000 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment.You'll be part of one global team where you can learn fast and stay true to yourself.Mission:The consultant provides support and delivery services to our clients on her/his expertise domain according to Murex standards (quality and effort)Main activities to be performedProvide support services to the clients : follow-up and solving of open casesContribute to the build phases of upgrade, migration or implementation projects as a stream member and participate to the client workshops when neededManage defect correction and product enhancementConduct trainings, internal to Murex or to clientsContribute to client assistance on-siteStart acting as Support Coordinator with guidanceProvide internal assistance to more senior profiles for demo / pre-sales preparationWork on an internal product evolution streamTeam:Client services team in Beirut is in charge of the implementation, delivery, support and maintenance of Murex solutions for the Middle East /South Africa regions.
Design, configuration and support for Murex application are provided to our clients ranging for the following domains ; Front Office (Treasury, Derivatives, etc.…) , Back Office (workflows, accounting) and Risk management (credit risk, market risk, operation risk…) related to different asset classes (interest rates, foreign exchange, equities, credit…).Your RoleInteract with clients both for business and technical specifications and validate final output with team manager.Perform the build of the solution followed by support cases reported by the client.Ensure appropriate follow up on issues till resolution.Act as an expert on the assigned module (FO, BO, Risk) and be able to lead discussions with the business (traders, Business Analysts, Risk Managers).Contribute in troubleshooting guide to client describing the first level support expected from them for each type of cases.Contribute in trainings for the client's support team and the end users.Interact with cross-teams (FO, BO, Risk, Integration, project managers) and other internal teams (Development, Product management, Operate, Quality Assurance, Release Management) for the various missions assigned in order to ensure client satisfaction.Contribute actively to internal streams: internal trainings, documentation writing, and development specification writing, QA testing.Provide feedback to team leaders on progress of issues and tasks and escalate problems when necessary.Your ProfileBachelor in engineering (preferably in CCE, ECE) or Computer Science, master's degree in finance/Business is a plus.0 to 3 years' experience in a FinTech related domainFinancial background is a plusGood knowledge in technical environments such as SQL, XML and Unix is a plusExcellent command of English, French is a plusClient orientationTeamwork and cross group collaborationAbility to work under pressure in a continuously evolving environmentFlexibility in terms of working hoursHigh flexibility in terms of travel
