GENERAL SUMMARYA Universal Banker provides exemplary customer service to our walk-in clients.
You are responsible for building client and business relationships by proactively recommending appropriate deposit, loan, and other banking products.
When needed, you will also process customer transactions accurately and efficiently to provide excellent customer service by educating them on bank products, services, and technology.REPORTS TO: Assistant Branch Manager and Branch ManagerESSENTIAL DUTIES AND RESPONSIBILITIESProvide excellent customer service and effectively resolve customer issues.Be proficient in understanding and educating customers on consumer deposit products and consumer lending.Drive sales through walk-in customers with a disciplined sales process and using current technology to drive both sales and service.Obtain referrals from customers, other bank colleagues, and partners while educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.Adhere to all operational, security, risk, and regulatory policies and procedures.Demonstrate good judgment in sales, customer service, relationship management, banking, investments, consumer lending, business banking, business lending, communication, and presentation.Process customers' day-to-day transactions as needed.Additional responsibilities as assigned.Responsible for being familiar with and complying with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position.
Complete all required reports related to those acts and report any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.QUALIFICATIONSHigh School Diploma AND one (1) year of customer service in banking, financial services, or goal-driven retail sales.Career-minded individuals that want to join an organization where they can gain experience and build a career.
ChoiceOne provides career paths and development plans to get you where you want to go.Bachelor's Degree in a business-related major preferred.Cash handling skills preferred but not required.Comfort with technology such as mobile services and online banking services is a plus.Flexible, dependable, service, and goal-oriented.Good organizational and communication skills.
Excellent written and verbal skills.Must participate in various bank workshops, seminars, and continuing education classes related to banking.Involvement in community organizations and participation in community projects and events as deemed appropriate.Ability to lift 25 lbs.RELATIONSHIPSAccountable to senior management for the fulfillment of their functions, responsibilities, and proper interpretation of authority.Extensive contact with clients, the public, and the community, and to conduct relationships in a manner that will enhance the overall strategy and marketing efforts of the organization.
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