Area: Front Desk
Location: Milano, IT
"The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless.
It is knowing that the world is yours and that you can work in many countries.
And all with the feeling that you are part of a big family.
Job Summary : To manage properly all the activities related to Front Office Department.
What will I be doing?
Support the colleagues with check-in and check-out hotel guests in a timely and professional manner.
Welcome guests in a friendly, prompt, and professional manner.
Register guests, issue room keys and provide information on hotel services and room location.
Accurately process all cash and credit card transactions in accordance with established procedures.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Respond appropriately to guest complaints.
Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Perform other duties as assigned.
What are we looking for?
Candidate must be available to work various shifts including mornings, evenings, weekends and/or holidays.
Must have a very good command of English; other languages are preferred.
Degree in Tourism or Hospitality.
Passionate for Hospitality and with a strong attitude to interpersonal relationships.
We are an equal opportunity employer and value diversity.
We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws.
We believe that diversity and inclusion among our teammates are critical to our success as a global company.
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