Front Office Trainee

Position OverviewThe Guest Assistant Trainee supports the Front Office Department in the everyday activities.
At all times, the employee must display a professional and positive image of the hotel.ResponsibilitiesWelcome guests with warm or cold washcloths according to season.Check in the arriving guests and check out the departing guests in a friendly and caring manner according to the Aman Brand promises.Upon check in, escort guests to the room and provide all necessary information about room facilities and amenities.
If needed, assist guests in completing the registration cards.Show the hotel common areas and outlets to guests.Accommodate special requests whenever possible.Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant person to handle.Support the coordination of the room status updates with the housekeeping department by notifying them of late check-outs, early check-ins, and special requests.
Report to Engineering any breakage.Keep themselves informed of product and service as well as the hotel daily and meeting activities.Answer all incoming calls, connect them to the extension required, or provide information in an efficient and caring manner.Maintain the neatness of the working area at all times.QualificationsFluent in Italian and English, both spoken and written.
Any additional language is beneficial.Excellent communication and guest interaction skills and proactive approach.Available to work on shifts and during weekends.
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