Come join the future of hospitality and be the new Community Supervisor of our Florence location!
Your Mission, Should You Choose To Accept: We're opening our third Social Hub in Italy and second one in Florence, well known for its majestic Renaissance heritage while looking at the future. Located in a bustling neighborhood and surrounded by local bars, restaurants & shops and a few steps from the Centre of the city, The Social Hub Belfiore will operate around 549 rooms, a Boulevard with commercial activities, a thriving co-working community, restaurants and a 7,000 sqm rooftop with a pool and green areas. We're so much more than just a hotel. Are you ready to reimagine hospitality with us and establish TSH in the heart of the Florentine community? We're looking to onboard someone by December 2024. As our Front Office (Community) Supervisor, you'll make sure that each guest is having the best possible TSH-experience. Together with the Front of House Manager, Hotel Manager and the team of community hosts, you'll be responsible for running and supervising every aspect of our hotel operations.
Whether you're providing a flawless welcome and check-in, or just having a chat to make their stay truly unforgettable ? you are at the forefront of our guest-facing operation. As you can tell, this goes way beyond your old-school hotel duties: you are the hotel's super-skilled connector and responsible for the hotel's seamless and smooth running.
What You'll Do Supervise and work together with our front of house staff to assist our guests in all their needs. Know about our product offering and how to (cross-)sell these products to our guests. Handle any guest or team member question or complaint like a pro, including any technical issues that may occur. Keep an overview of all things happening at the hotel and maintain a cool head in sticky situations. Share your TSH-wisdom; assist team members when they have questions or need help. Connect with your guest community and know exactly what's going on at all times and how to cater to their needs. Have fun! Spread smiles and good vibes knowing that employees and guests enjoying themselves and connecting with each other is what this is all about. Who You Are Flexible, hands-on, motivated and positive approach. At least 1 year of hotel experience or team leading experience. Strong communication skills in English (additional languages are a plus). Ability to maintain a helicopter view and assist the team effectively. Capable of handling stressful peak periods with professionalism. Hardworking, responsible, and possess a 'let's do this!' mentality. Natural leader who builds and inspires motivated, happy teams. Legally allowed to work in Italy. What We Offer The opportunity to work at a dynamic, multi-national company. Not just another hotel - we're a game-changing innovator, challenging every convention and defining the future. The chance to learn and grow in your role with the potential for future growth. Awesome discounts in all our properties in Europe for you and your friends and family! A wonderful workplace to call home, full of events, fun colleagues and competitive salary/benefits. Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
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