We are looking for a passionate and highly qualified Front Office Manager for Borgo Santo Pietro, an award-winning five-star luxury boutique hotel located in the heart of Tuscan countryside, surrounded by a 300-acre organic farm, vineyards and wonderful gardens.
The Front Office Manager will have a special talent for ensuring our guests feel at home and receive the highest levels of service excellence. The individual will be a passionate and motivated leader with excellent interpersonal and relationship-building skills to work with cross-functional teams, have a strong business acumen, a passion for service, and a desire to promote a continuous learning environment.
Main responsibilities: Manage the Front Office Department by leading the team in all day-to-day operations, ensuring that Borgo Santo Pietro standards are met through leadership, training and development.Ensure compliance and execution of all Front Office SOPs and standardized policies, organizing induction and regular training plans.Maintain the highest luxury level of service and display outstanding hospitality skills. Provide services that are beyond guest satisfaction with the highest levels of service excellence.Interact with guests on a regular basis to obtain feedback on quality, service levels and overall satisfaction.Participate in the development and implementation of corrective action plans based on review and guest feedback where required.Prepare monthly management reports on customer feedback, bookings, and cancellations.Update files and records.Establish open and collaborative relationships with employees and ensure a positive and supporting working atmosphere.Strive to improve service performance by communicating and assisting employees providing guidance, feedback, and individual coaching and counseling when needed.Schedule weekly departmental shifts according to the business and guest demand.Support the Finance & Account Department by providing prompt documentation.Actively participate to recruitment and training activities of the front office department in collaboration with HR department. Candidate profile: High school diploma or an associate's degree.At least two years of experience in a leadership role in the Front Office department, focusing on service quality, preferably in luxury hotels.Excellent command of both spoken and written English; other languages spoken are considered as a plus.Extensive knowledge of Front Office operational procedures, channels & sales management.Knowledge of LQA standards is required.Proficient knowledge of Microsoft Office Suite, Hotel PMS, OS, email.Excellent communication skills and business acumen.Outstanding people and managerial skills.Time management and organizational skills.A guest-oriented approach with the highest level of guest satisfaction and eye to detail. Details of the offer: Full time, seasonal contract
Location: Chiusdino (SI), Italy
Period: spring 2025 – autumn 2025
We offer a competitive package, food and accommodation included.