Front Office Manager

We are looking for a passionate Front Office Manager for Borgo Santo Pietro, an award-winning five-star luxury boutique hotel located in the heart of Tuscan countryside, surrounded by a 300-acre organic farm, vineyards and wonderful gardens.
The Front Office Manager will have a special talent for ensuring our guests feel at home and receive the highest levels of service excellence.
The individual will be a passionate and motivated leader with excellent interpersonal and relationship-building skills to work with cross-functional teams, have a strong business acumen, a passion for service, an exceptional eye for detail and a desire to promote a continuous learning environment.
Responsibilities: – Managing the Front Office Department by leading the team in all day-to day operations, ensuring that Borgo Santo Pietro standards are met through leadership, training and development.– Ensuring compliance and execution of all Front Office SOPs and standardized policies, organizing induction and regular training plans.– Maintains highest luxury level of service, and display outstanding hospitality skills.
Being a positive role model and example.
Provide services that are beyond guest satisfaction with the highest levels of service excellence.– Participate in the development and implementation of corrective action plans based on review and guest feedback where required.– Establish open, collaborative relationships with employees and ensure positive and collaborative working atmosphere.– Strive to improve service performance by communicating and assisting employees providing guidance, feedback, and individual coaching and counseling when needed.– Schedules weekly departmental shifts according to the business and guest demand.– Interacts with guests on a regular basis to obtain feedback on quality, service levels and overall satisfaction.– Focuses on growing revenues, maximizes the financial performances and supports Finance & Accounts Department by providing prompt documentation.
Requirements – At least two years of experience in a leadership role within Front Office focusing on service qualityFluent English and Italian– Extensive knowledge of Front Office operational procedures and the channel & sales managementAttributes– Managerial skills– The ability to communicate clearly and effectively– A guest oriented approach with highest level of guest satisfaction and eye to detail This position is based at Borgo Santo Pietro and the contract is seasonal (April 2024-November 2024).
We offer a competitive package, food and accommodation included.
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