PARAGON 700 BOUTIQUE HOTEL SPA is seeking for a Front BACK office agent, capable to of assisting and leading a team of 3.
You will be responsible for the operations, strategies and development of our Front Back office department and reception, ensuring the highest standards of service.
Main duties responsibilities: - Responsible for Front Office effective management and Guest service delivery.
He will be the role model of Paragon 700 service style: great attention to customization of Guest service and interaction and exquisite knowledge of the location.
- Responsible for leading the department in order to reach financial, quality and people objectives.
Assure that all finance procedures and email correspondence are followed.
Together with the Sales Marketing manager you will be: - Responsible for occupancy and room revenue.
Assisting with the development of profit improvement ideas.
- Assisting with inputs for budgeting and forecasting.
- Proactive in suggesting ideas to improve guest service and hotel profit.
- Be a role model for team development and produce evidence of professional growth of team members - Dealing with customers, including handling complaints - Assist with the luggage and car parking if necessary - Have effective communication skills, communicate clearly and in a appropriate manner (both verbally and non-verbally) especially in English for our overseas clientele (90 %) Requirements Experience required: - Knowledge of Hotel Management software of Direct Holiday PMS and SimpleBooking systems is an advantage - Knowledge of Sales strategies and marketing policies; - Knowledge of OTA and Channel Manager - Extensive Knowledge of Internet/ macOS/ MS Office applications and related IT preferred.
- Fluent in ENGLISH and Italian ( minimum C1 written and C1 verbal).
A third language is an advantage; We assist finding accommodation.
Contract: Full time - Duration: 10 months minimum Starting date: as soon as possible Shifts: flexible Experience: Professional experience in a 5* Boutique Hotel minimum 3 years in the same position (Mandatory) Languages: English (Mandatory) a second language will move your application to the front All CVs must be sent with picture andincluding authorization to process personal data in accordance with EU Regulation No.
2016/679 - GDPR and will be used exclusively for the current selection.
Job Type: Full-time Work Location: In person #J-18808-Ljbffr