Splendido Mare, A Belmond Hotel, part of the LVMH Group, is a charming guesthouse in the heart of Portofino. Its celebrated restaurant, DaV Mare, embodies all the pleasures of piazzetta living through refined cuisine, curated in partnership with the 3-Michelin-star Cerea family. Awash with nautical spirit, our gem on the Italian Riviera celebrates the art of Ligurian living in its purest form. Become part of a caring team of professionals striving for excellence. At Belmond, we look for effortlessly engaging characters, whose personality, humour, and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
For the next season, we are looking for a Front Desk Agent to join the team at Splendido Mare.
The ideal candidate is passionate about hospitality and comfortable with challenges. He/she should have exemplary customer service skills.
Responsibilities
Fulfill operations of the Front Desk, according to the company policies and procedures, maintaining high standards at all times; Maintain professional relationships with Guests and Colleagues; Cover several night shifts each month; Anticipate Guests' needs and handle Guests' complaints; Responsible for cash accounting (payment of guest bills). Requirements
At least 2 years of experience in the same role in luxury hotels; Ability to handle stressful situations and remain calm under pressure; Fluent in Italian and English; a third language is required; High standards of service; Knowledge of Microsoft Office package. Other Requirements
Effective and punctual written and verbal communication to update relevant colleagues and departments; Ability to work together united within a group while showing respect and willingness to share information and skills; Accuracy and precision in all duties and checks carried out; Demonstrate a sense of urgency and take ownership of tasks and responsibilities; Ability to manage multiple tasks and adapt priorities as changes occur while remaining calm in pressured situations. Contract Details
We offer a seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 4, Front Desk Agent; Start date: August 2024 to End date: January 2025, with the aim of a continuous collaboration over subsequent seasons at Splendido and a career path; Salary as per CCNL + increase based on seniority and skill level, separate payslip for 13°, 14° and TFR; Monthly welfare incentive based on quality goals + welcome bonus; Accommodation in our staff house including breakfast; Bus ticket as a benefit for the contract period; staff canteen; Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises, and safaris, and discounted food and beverages. Belmond and You
When you join Belmond, you become part of a global family. We ask you to embrace our core values, follow our directives and reflect the ethos of our group. In return, we ensure our employees enjoy just as many memorable moments as our guests. Benefits include the Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises, and safaris, and discounted food and beverages. We also support you in your career, investing in your development and wellbeing to help you reach your full potential. #J-18808-Ljbffr