Primary Responsibilities:
Assist in opening and closing the clinic, locking and unlocking the doors, and maintaining a clean waiting area
Welcome all On-Site Clinic patients and visitors by greeting them with a friendly demeanor, answering inquiries and directing them through the registration process
Answer multi-phone lines, filing, faxing, scanning documentation and completing daily patient callbacks
Collect all insurance information, verify patient demographics, process payments, and complete phone sheets
Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma or equivalency (GED)
1+ years of customer service OR experience in a medical office setting
Experience with basic computer software and the ability to learn electronic medical records
Full COVID-19 vaccination is an essential requirement of this role.
UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance
Preferred Qualifications:
6+months of experience navigating computer systems, tools, and technologies - such as Microsoft Office, point of sale (POS), electronic medical record (EMR), or practice management and billing systems
Experience collecting health insurance information and/or processing patient payments
Experience with patient registration
Understanding of occupational medicine
If the hired individual resides in Florida (office based or telecommuting) this position requires the AHCA Level II background check (fingerprinting) by the State of Florida for all clinicians that have direct face to face contact with members OR employees who will have access to confidential patient data and will require renewal every five years.