Reports to Front Office Manager
**Main duties & responsibilities**:
- Fulfil Front Office operations, according to the company policies, standard and procedures, maintaining high standards at all times;
- Responsible for cash accounting (payment of guest bills)
- Assist hotel guests with itineraries and or recommendations for dining and activities
- Communicate all relevant guest and group activity to proper internal parties
- Anticipate Guests' needs and handle Guests' complaints
- Responsible for night shifts during Night Auditor day off: He / She will cover night shift twice a week
- Complete Night Shift checklist:
- Ensures that all relevant communications will be processed correctly
- Ensures that all Guest details are correctly collected
- Run End of Day process and complete all relevant day closure accounting checks
- Run daily reports Run monthly reports
**Requirements**:
Soft skills:
- Effective communication_: he/she communicates clearly and appropriately (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviors to enhance understanding.
- Emotional intelligence_: he/she shows the ability to control and express one's emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjusts one's style to the needs of the audience.
- Collaboration_: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/ herself.
- Drive results:_ he/she demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and takes ownership of one's tasks and responsibilities.
- Adaptability:_ he/she identifies when a different approach is needed and offers a solution. He/she deals with multiple tasks and alters behaviour / priorities as changes occur and remains calm under pressure
- Global perspective:_ he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background.
**Requirements**:
- Professional experience preferably at international level in the same role
- Demonstrate a passion for attention to detail and excellence
- Manage time effectively in order to meet LQA standards requirements
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher)
- Excellent communication skills
- Fluent in English and Italian
- Possess a courteous and professional telephone manner
- Preferred knowledge of LQA and Forbes standards
- Preferred knowledge of PMS Infor HMS and Alice Concierge systems but not required role
**Benefits**
We offer:
- Seasonal Labour contract according to C.C.N.L. Settore Turismo
- Complimentary nights worldwide as per Belmond Discovering policy
- Employee discounts and Friends and Family rates across Belmond worldwide as per Belmond Discovering policy
- Learning & development activities
- Career opportunities within Belmond
- Complimentary meals on duty
- Uniforms dry cleaning
- Lodging and residence cleaning for non residents
**Location**:
- Italy, Ravello
Department:
- Front Office & Guest Relations
Employment type:
- Full-time
**Experience**:
- Not Applicable