Reports to Front Office Manager.
**Main duties & responsibilities**:
- Fulfil operations of the Front Office, according to the company policies, standards and procedures, maintaining high standards at all times: handle all guest arrival check ins and departure check-outs
- Create memorable and tailored experiences for all guests following Belmond standards
- Coordinate guests services, working with local partners to ensure consistency in the level of service
- Anticipate Guests' needs and handle Guests' complaints
- Cross sell hotel services and venues
- Handle reservation inquiries and relative requests
- Consistently meet or exceed defined performance expectations as per management' goals ensuring all guest' satisfaction
**Requirements**:
**Soft skills**:
**Effective communication**: he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviours to enhance understanding.
**Emotional intelligence**: he/she shows the ability to control and express one's emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjusts one's style to the needs of the audience.
**Collaboration**: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/ herself.
**Drive results**: he/she demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and takes ownership of one's tasks and responsibilities.
**Adaptability**: he/she identifies when a different approach is needed and offers a solution. He/she deals with multiple tasks and alters behaviour / priorities as changes occur and remains calm under pressure
**Global perspective**: he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background.
**Requirements**:
- Professional experience preferably at international level in the same role
- Demonstrate a passion for attention to detail and excellence
- Manage time effectively in order to meet LQA standards requirements
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher)
- Excellent communication skills
- Fluent in English and Italian
- Possess a courteous and professional telephone manner
- Preferred knowledge of LQA and Forbes standards
- Preferred knowledge of PMS Infor HMS and Alice Concierge systems but not required
**Benefits**:
**We offer**:
- Seasonal Labour contract according to C.C.N.L. Settore Turismo
- Complimentary nights worldwide as per Belmond Discovering policy
- Employee discounts and Friends and Family rates across Belmond worldwide as per Belmond Discovering policy
- Learning & development activities
- Career opportunities within Belmond
- Complimentary meals on duty
- Uniforms dry cleaning
- Lodging and residence cleaning for non residents