Empresas: Meliá Hotels International Job Mission: To manage properly all the activities related to Front Office Department.
What will I be doing?Check-in and check-out hotel guests in a timely and professional manner.
Process all payments according to established procedures.
Welcome guests in a friendly, prompt, and professional manner.
Register guests, issue room keys and provide information on hotel services and room location.Up-sell rooms, when possible, to maximize hotel revenue.Accurately process all cash and credit card transactions in accordance with established procedures.Ensure that the desk premises are always kept tidy, clean and maintained.Assist the night team if required, due to sick leave or vacation leave of any team members.Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Respond appropriately to guest complaints.
Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.Efficiently use the different customer experience management tools.
Perform Courtesy calls to guests prior to arrival, during the guest stay, and after departure if required.Manage Online and Phone reservations, confirm reservations and cancellations.Assist other departments with the delivery of room amenities/gifts if necessary.Inspect rooms from a housekeeping perspective if necessary.Assign room according to guest request and preferences whenever possible.Accommodate requests for room changes when possible.File guest paperwork or documentation.Provide luggage assistance upon arrival and departure.Answer incoming calls and place outgoing calls, direct calls to guest rooms, staff, or departments.
Assist the Front Desk Management with administrative tasks.Escort guests and clients to rooms or other hotel facilities.Perform other duties as assigned.
What are we looking for?Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.
Must be fluent in English; other languages are preferred.
1-year experience in a fast environment in the same or similar position in a hotel/resort.
Passionate for Hospitality and with a strong attitude to interpersonal relationships Requisitos :