We are looking for a Front Office Agent to join our luxury hotel Anantara Palazzo Naiadi Rome.
Reporting to the Front Office Manager, the resource will take care of serving the needs of the business, our guests and our colleagues by supporting the effectiveness of the day-to-day Front Office operation, maximizing sales, revenue & profit growth, and by being a key point of contact for guest interaction in the hotel.
KEY DUTIES AND RESPONSIBILITIES The key responsibilities for this position are: · To anticipate guest needs and handle guest inquiries to the full satisfaction of the guest.
· To oversee operations of the concierge.
· To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
· To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
· Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
· To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
· To attend hotel events, daily shift briefings and training to improve professional skills.
Please note that this is not an exhaustive list of everything that needs to be done.
Anantara employees always find new ways to look after the business, their guests, and their colleagues.
HOW YOU CAN SUCCEED IN THIS ROLE Within Anantara, the top-performing people who do this job always demonstrate the following attitude: · Working with Others: They always try to anticipate and exceed the needs of customers and colleagues They always try to learn about the local customs and integrate with the colleagues They use their own initiative and good judgement to solve problems in a calm and efficient way They enjoy working with others to achieve common goals.
They volunteer as required to ensure the success of the team They act with personal professionalism and integrity at all times · Taking Responsibility: They always conduct business honestly and fairly.
They keep sensitive information confidential.
They can prioritize their workload effectively and be organized and structured at work They manage their time and pay attention to detail.
They know their jobs, and are able to work without close supervision.
They display a positive attitude, even under pressure.
They personally check their work to ensure its accuracy.
They take on special assignments by their respective department head · Delivering Results: They are committed to meeting and exceeding all performance standards They constantly look to develop their own professional skills and abilities They perform job tasks in line with established policies and procedures They always try to provide a top-quality experience to all our guests.
ADDITIONAL INFORMATION: Join our positive and vibrant team and be rewarded with these team benefits: Ticket Restaurant Discounts on accommodation across all Minor Hotel brands Discount when you visit any of our restaurants, cafes and bars Career progression Reward & Recognition programs
